Strategic Account Manager (UK) in City of Westminster

As we continuously drive for growth and plan to expand our team, we are looking for a highly driven and achievement‑oriented Strategic Account Manager to join our London office. This role will play a critical role in driving growth across blue‑chip enterprise and mid‑market accounts, with a primary focus on managing, retaining, and expanding a defined portfolio of strategic clients.

What you will do

• Engage & Grow Blue‑chip Clients: manage and develop a portfolio of enterprise and mid‑market blue‑chip brands; build strong, long‑term relationships, drive renewals, and identify opportunities to expand usage, increase seat count, and deepen product adoption across teams and departments.
• Account Expansion & Strategic Development: own the full lifecycle of existing accounts, identifying upsell and cross‑sell opportunities, including positioning new products and capabilities; expand single‑team deployments into multi‑division or enterprise‑wide agreements through multi‑threaded engagement.
• Renewal Ownership & Revenue Retention: lead renewal cycles to protect and grow ARR; proactively manage account health, engagement, and timing to ensure smooth renewals and minimize churn risk while identifying growth opportunities within the renewal motion.
• Consultative Selling & Stakeholder Navigation: act as a trusted advisor to clients, understanding their workflows, challenges, and business goals; navigate complex organizations with multiple stakeholders, including creative, technical, procurement, and executive teams.
• CRM & Pipeline Discipline: maintain disciplined pipeline management and reporting in HubSpot; manage deal progression and velocity, deliver accurate forecasts, and operate with structured sales rigor and accountability across renewals and expansion opportunities.
• Cross‑Functional Collaboration: work closely with Market Activations on events across the Americas, share customer insights with Product and leadership to help inform strategy, and partner with Customer Success to ensure smooth onboarding, strong adoption, and long‑term customer success.

What we are looking for

• 6+ years of experience managing and growing enterprise or mid‑market accounts, with a strong track record in renewals, upsells, and account expansion.
• Proven ability to manage complex client relationships and drive revenue growth within existing accounts through consultative selling and strategic account planning.
• Experience working with enterprise customers, preferably within creative, marketing, retail, media or related industries – a plus but not essential.
• Strong ability to navigate multi‑stakeholder environments, lead commercial conversations, and manage renewal and expansion cycles.
• Excellent CRM discipline – ideally with experience in HubSpot, ensuring strong forecasting accuracy and pipeline visibility.
• Highly organized, self‑sufficient, and comfortable operating in a fast‑paced team, performance‑driven environment.
• Excellent communication and cross‑functional collaboration skills, with a proactive approach to feedback and continuous improvement.
• Interest in or familiarity with photography, creative software, or digital imaging is advantageous but not essential.
• Fluency in foreign languages would be highly advantageous – French and/or Spanish preferred.

Why you will like it at CaptureOne

Our Company Values make Capture One special: Win as one team – make things happen together; Empower photographers – let image makers work less and create more; Embrace diversity – different cultures, languages, and passions thrive under one roof; and Take ownership – use your expertise, feel good doing it, and feel satisfied doing it. Capture One consistently delivers the best tethered workflow, unrivalled image quality, true‑to‑life colour processing and precise editing, with flexible collaboration tools that let you work from anywhere.

Your benefits & perks

• Flexibility & Work‑Life Balance: Hybrid work schedule with two‑three days per week in our Kings Cross hub; 25 days of paid vacation; 3 weeks of “passport working,” offering the flexibility to work from anywhere.
• Competitive Benefits: comprehensive, company‑paid health insurance; generous, fully paid parental leave for all new parents.
• Global Onboarding & Growth: structured onboarding experience based in London and New York; one‑week experience in Copenhagen, Denmark, working alongside our global team and leadership.
• Top‑Notch Equipment & Support: use the latest Apple products; company phone provided; home internet costs covered.

Compensation & Performance Incentives

Competitive base salary with commission component tied to performance.

We are an equal‑opportunity employer; we welcome diversity and are committed to creating an inclusive environment for all employees.

Join us and be part of something bigger! This is an opportunity to make a real impact, work alongside a global team, and help shape the future of our business. If you’re looking for a role where you can grow, contribute, and win as one team, we’d love to hear from you.