Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to tech guru for customers integrating our cutting-edge SDK.
- Company: Join a fast-growing startup revolutionising visual recognition technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with innovative tech.
- Qualifications: Experience in mobile development and strong customer-facing skills required.
- Other info: Collaborate with a passionate team and enjoy excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Captur helps software understand real world scenes in real-time with an SDK for flexible, on-demand visual recognition. We’re a small, rapidly scaling team backed by top-tier investors; we recently closed a $6M seed round to accelerate product and go-to-market growth. We are global leaders in edge ML and have validated +150M images on-device for enterprise customers such as Lime. Next, expanding as a horizontal platform across use cases that require real-time speed, high volume and coverage across a wide range of mobile devices.
Role Snapshot
You’ll be the technical authority customers speak to when integrating our SDK. Your day will include live debug sessions, ticket triage, onboarding calls, running demos on technical sales calls and sharpening our release and onboarding playbooks. You’ll help the business move faster by reducing engineering context-switching and by making sure problems are reproduced, scoped and prioritised correctly. This is a hands‑on, customer‑facing, technical role — ideal for someone with mobile/SDK experience who likes to unblock teams and customers. You’ll report to the Head of Mobile and work closely with our Account Executives and Customer Success Managers based in New York.
Key Responsibilities
- Customer onboarding & enablement: Run and own technical onboarding for new customers: integration documentation, sample apps and hands‑on sessions with client engineers. Answer onboarding questions, reduce integration time and produce clear how‑tos for common problems.
- Technical triage & bug management: Triage SDK‑related issues raised by clients: reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs, repro steps and impact). Maintain a triage pipeline and SLA for first response and repro.
- Release & version management: Own release communications for customers: versioning notes, migration guidance, and rollout coordination. Track post‑release health metrics and gather client feedback after new SDK releases.
- Monitoring & incident investigation: Use Datadog to monitor SDK health, investigate spikes, de‑duplicate low‑signal crash reports and elevate real issues with clear repro and impact. Create one‑page troubleshooting guides for the most common integration and crash issues. Own alert rules and keep Datadog dashboard current.
- Documentation & process: Create and maintain onboarding docs, troubleshooting guides and sample apps. Formalise bug‑reporting templates and the developer‑facing ticket format so Engineering gets actionable tickets.
- Cross‑functional feedback loop: Act as the technical point of contact for CS and Sales; feed product/engineering with customer requests, usability issues and feature ideas. Participate in later‑stage sales calls as the technical voice; you won’t carry a quota or own contracting.
- Continuous improvement: Proactively suggest improvements to the SDK, onboarding flow and monitoring to reduce churn and integration time. Run periodic “integration health” reviews with customers and internal stakeholders.
What Success Looks Like (First 3 Months)
- 30 Days: Learn and connect: Get familiar with internal processes, crash reporting and monitoring (Datadog). Meet key customers and document current onboarding pain points. Shadow onboarding sessions and support one live onboarding with Engineering.
- 60 Days: Own triage and onboarding: Be the technical point of contact for existing clients; respond to incoming tickets with clear repro steps and prioritisation. Deliver a formalised bug reporting and triage process (template + SLAs). Confidently answer day‑one onboarding questions from new customers.
- 90 Days: Stabilise & improve: Scope and agree release technologies and process ahead of the SDK revamp. Proactively drive iterative improvements in onboarding and release management (playbooks, sample apps, troubleshooting guides). Demonstrate reduced engineering interruptions (e.g., fewer context‑switch tickets, higher‑quality tickets).
Example Success Metrics
- Median time‑to‑first‑response for customer technical tickets, median integration time, customer satisfaction on onboarding.
Core Requirements
- Strong customer‑facing skills - you have experience with enterprise pre‑sales / technical sales support (joining sales calls, scoping proof of concepts, managing integrations) and can run technical calls with client engineers and commercial teams.
- Experience with CI/release tools, package managers (CocoaPods, Swift Package Manager, Maven, npm) and clean versioning/migrations.
- Experience using crash/monitoring tools (Datadog, Sentry, Crashlytics or similar).
- Practical knowledge of networking/auth/API interactions common in mobile SDK integrations.
- Experience with native mobile development (Kotlin or Swift).
- Comfortable debugging mobile issues and reading logs — able to reproduce simple issues locally or via sample apps.
- Solid ticketing discipline: able to write clear bug reports with repro steps, impact, logs and prioritisation.
- Based in the UK (London preferred) and able to work from our London office at least 1 day per week on an ongoing basis.
Bonus Points
- Built or maintained SDKs used by external developers.
- Familiarity with common Computer Vision pipelines and ML Ops basics for mobile development.
- Exposure to Datadog dashboards and metrics instrumentation best‑practices.
- Able to work from our London office 3 days per week during the first 3 months to speed up pairing and knowledge transfer.
Solutions Engineer employer: Captur
Contact Detail:
Captur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Get to know the company inside out! Research Captur's products, their recent funding, and their market position. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Since this role is all about integrating SDKs and troubleshooting, brush up on your mobile development knowledge and be ready to discuss real-world scenarios during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Captur.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience with mobile SDKs and customer-facing skills, as these are key for us at Captur.
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise! Mention any experience you have with CI/release tools, crash monitoring, and mobile development. We want to see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your achievements stand out. We appreciate clarity and brevity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Captur
✨Know the SDK Inside Out
Before your interview, make sure you thoroughly understand the SDK and its functionalities. Familiarise yourself with common integration issues and how to troubleshoot them. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare examples of how you would handle onboarding, triage issues, or run a demo. Being able to articulate your thought process will show that you're ready to take on the responsibilities of the position.
✨Showcase Your Communication Skills
As a Solutions Engineer, you'll be the bridge between technical teams and customers. Practice explaining complex technical concepts in simple terms. During the interview, focus on clear communication and active listening to demonstrate your customer-facing skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges, the SDK's future developments, or the team dynamics. This shows that you're not just interested in the job but also invested in the company's success and eager to contribute to its growth.
