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For Companies At a Glance
- Tasks: Be the go-to tech expert for customers integrating our cutting-edge SDK.
- Company: Join a rapidly scaling tech startup backed by top-tier investors.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in the world of visual recognition technology.
- Qualifications: Experience in customer-facing roles and mobile SDK integrations.
- Other info: Dynamic team environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Captur helps software understand real world scenes in real-time with an SDK for flexible, on-demand visual recognition. We’re a small, rapidly scaling team backed by top-tier investors; we recently closed a $6M seed round to accelerate product and go-to-market growth. We are global leaders in edge ML and have validated +150M images on-device for enterprise customers such as Lime. Next, expanding as a horizontal platform across use cases that require real-time speed, high volume and coverage across a wide range of mobile devices.
Role Snapshot
You’ll be the technical authority customers speak to when integrating our SDK. Your day will include live debug sessions, ticket triage, onboarding calls, running demos on technical sales calls and sharpening our release and onboarding playbooks. You’ll help the business move faster by reducing engineering context-switching and by making sure problems are reproduced, scoped and prioritised correctly. This is a hands-on, customer-facing, technical role — ideal for someone with mobile/SDK experience who likes to unblock teams and customers. You’ll report to the Head of Mobile and work closely with our Account Executives and Customer Success Managers based in New York.
Key Responsibilities
- Customer onboarding & enablement
- Run and own technical onboarding for new customers: integration documentation, sample apps and hands-on sessions with client engineers
- Answer onboarding questions, reduce integration time and produce clear how-tos for common problems
- Technical triage & bug management
- Triage SDK-related issues raised by clients: reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs, repro steps and impact)
- Maintain a triage pipeline and SLA for first response and repro
- Release & version management
- Own release communications for customers: versioning notes, migration guidance, and rollout coordination
- Track post-release health metrics and gather client feedback after new SDK releases
- Monitoring & incident investigation
- Use Datadog to monitor SDK health, investigate spikes, de-duplicate low-signal crash reports and escalate real issues with clear repro and impact
- Create one-page troubleshooting guides for the most common integration and crash issues
- Own alert rules and keep Datadog dashboard current
- Documentation & process
- Create and maintain onboarding docs, troubleshooting guides and sample apps
- Formalise bug-reporting templates and the developer-facing ticket format so Engineering gets actionable tickets
- Cross-functional feedback loop
- Act as the technical point of contact for CS and Sales; feed product/engineering with customer requests, usability issues and feature ideas
- Participate in later-stage sales calls as the technical voice; you won’t carry a quota or own contracting
- Continuous improvement
- Proactively suggest improvements to the SDK, onboarding flow and monitoring to reduce churn and integration time
- Run periodic “integration health” reviews with customers and internal stakeholders
What Success Looks Like (First 3 Months)
- 30 Days: Learn and connect
- Get familiar with internal processes, crash reporting and monitoring (Datadog)
- Meet key customers and document current onboarding pain points
- Shadow onboarding sessions and support one live onboarding with Engineering
- 60 Days: Own triage and onboarding
- Be the technical point of contact for existing clients; respond to incoming tickets with clear repro steps and prioritisation
- Deliver a formalised bug reporting and triage process (template + SLAs)
- Confidently answer day-one onboarding questions from new customers
- 90 Days: Stabilise & improve
- Scope and agree release technologies and process ahead of the SDK revamp
- Proactively drive iterative improvements in onboarding and release management (playbooks, sample apps, troubleshooting guides)
- Demonstrate reduced engineering interruptions (e.g., fewer context-switch tickets, higher-quality tickets)
Example Success Metrics:
- Median time-to-first-response for customer technical tickets
- Median integration time
- Customer satisfaction on onboarding
Core Requirements
- Strong customer-facing skills - you have experience with enterprise pre-sales / technical sales support (joining sales calls, scoping proof of concepts, managing integrations) and can run technical calls with client engineers and commercial teams
- Experience with CI/release tools, package managers (CocoaPods, Swift Package Manager, Maven, npm) and clean versioning/migrations
- Experience using crash/monitoring tools (Datadog, Sentry, Crashlytics or similar)
- Practical knowledge of networking/auth/API interactions common in mobile SDK integrations
- Experience with native mobile development (Kotlin or Swift)
- Comfortable debugging mobile issues and reading logs — able to reproduce simple issues locally or via sample apps
- Solid ticketing discipline: able to write clear bug reports with repro steps, impact, logs and prioritisation
- Based in the UK (London preferred) and able to work from our London office at least 1 day per week on an ongoing basis
Bonus Points
- Built or maintained SDKs used by external developers
- Familiarity with common Computer Vision pipelines and ML Ops basics for mobile development
- Exposure to Datadog dashboards and metrics instrumentation best-practices
- Able to work from our London office 3 days per week during the first 3 months to speed up pairing and knowledge transfer
Solutions Engineer (Customer Integrations) in London employer: Captur
Contact Detail:
Captur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer (Customer Integrations) in London
✨Tip Number 1
Get to know the company inside out! Research Captur's products, their SDK, and their recent achievements. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Practice your technical skills! Since this role is hands-on, brush up on your mobile development knowledge and be ready to discuss your experience with SDK integrations and debugging during your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Solutions Engineer (Customer Integrations) in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with mobile SDKs and any relevant tools like Datadog or CI/release tools. We want to see how you can bring your technical expertise to the table, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to customer onboarding and technical support. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your skills and experiences pop. We appreciate clarity and want to quickly understand how you can fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Captur
✨Know the SDK Inside Out
Before your interview, make sure you thoroughly understand the SDK and its functionalities. Familiarise yourself with common integration issues and how to troubleshoot them. This will not only help you answer technical questions but also demonstrate your proactive approach to problem-solving.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare examples of how you've successfully onboarded clients or resolved technical issues in the past. This will show that you can handle real-world challenges and have the customer-facing skills they’re looking for.
✨Familiarise Yourself with Datadog
Since monitoring SDK health is a key responsibility, get comfortable with Datadog or similar tools. Understand how to track metrics and investigate issues. Being able to discuss your experience with monitoring tools will set you apart as a candidate who can hit the ground running.
✨Show Your Collaborative Spirit
This role involves working closely with various teams, so be ready to discuss how you’ve collaborated in the past. Share examples of how you’ve communicated technical information to non-technical stakeholders or worked cross-functionally to improve processes. This will highlight your ability to be a team player.
