At a Glance
- Tasks: Join our sales team to engineer solutions and support customers in a dynamic environment.
- Company: CaptiveAire, a leader in commercial kitchen ventilation with over 40 years of innovation.
- Benefits: Enjoy competitive salary, health insurance, tuition reimbursement, and flexible work options.
- Other info: Empower your career with continuous learning and mentorship opportunities.
- Why this job: Make a real impact by providing sustainable HVAC solutions while growing your skills.
- Qualifications: 2-5 years experience and a technical degree preferred; must be a go-getter!
The predicted salary is between 70000 - 100000 £ per year.
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment.
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies.
Why Work for CaptiveAire?
- Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork and HVAC equipment.
- Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
- Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
- Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos.
A Day in the Life:
A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
Typical tasks include:
- Outside sales meetings and calls to build relationships with existing and new customers.
- Application engineering to apply our products using sound engineering principles.
- Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, creating satisfied and returning customers.
- Service and technical support of existing equipment.
- Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.
Primary Job Responsibilities:
- Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
- Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
- Daily tasks include inside sales support, application engineering and outside sales.
- Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
- Educate and promote CaptiveAire products to users in your market.
- Research and develop new business opportunities with new and existing users.
- Top notch customer service and willingness to go above and beyond to serve the customer.
- Continuously evaluate and improve processes as well as the customer experience.
Required skills:
- 2-5 years experience.
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred.
- Excellent computer, organizational and communication/presentation skills.
- Problem solving with a passion for continuous learning.
- Strong desire to interface with the customer.
- Embrace new technologies and business savvy.
- Passion for work with aggressive nature to succeed.
- Willing to travel for various training opportunities.
Benefits:
- Medical, dental and vision insurance.
- Disability & life insurance based upon election of medical insurance.
- 401k with employer match.
- Paid holidays.
- Paid time off (PTO) based upon tenure.
- Flexible spending account (FSA).
- Tuition reimbursement, including for Professional Engineering (PE) License.
- Relocation assistance.
Salary: $70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.
Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Technical Sales and Field Service Engineer in Norfolk employer: CaptiveAire
CaptiveAire is an exceptional employer that prioritises employee development and continuous learning, offering extensive training and mentorship for Technical Sales and Field Service Engineers. With a strong commitment to innovation and customer service, employees enjoy a dynamic work culture that fosters autonomy and collaboration, all while being part of a leading company in the HVAC industry. The benefits package, including tuition reimbursement and a competitive salary structure, further enhances the rewarding experience of working at CaptiveAire.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales and Field Service Engineer in Norfolk
✨Tip Number 1
Get to know the company inside out! Research CaptiveAire's products and their market position. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a Technical Sales and Field Service Engineer. Highlight your problem-solving abilities and passion for customer service – these are key in this fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Technical Sales and Field Service Engineer in Norfolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about the opportunity to work with CaptiveAire and contribute to our mission of providing top-notch HVAC solutions.
Tailor Your Experience:Make sure to highlight relevant experience that aligns with the Technical Sales and Field Service Engineer role. We love seeing how your background in engineering, sales, or customer service can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences. A well-structured application goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CaptiveAire
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of CaptiveAire's products and services. Familiarise yourself with their ventilation systems, HVAC equipment, and any recent innovations. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
As a Technical Sales and Field Service Engineer, you'll need to demonstrate your ability to tackle challenges. Prepare examples from your past experiences where you've successfully solved problems or improved processes. This will highlight your analytical skills and your passion for continuous learning.
✨Emphasise Your People Skills
This role involves a lot of interaction with customers, engineers, and contractors. Be ready to discuss how you've built relationships in previous roles. Share specific instances where your communication and interpersonal skills made a difference in customer satisfaction or project success.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your approach to real-world situations. Think about how you would handle a difficult customer or troubleshoot a technical issue on-site. Practising these scenarios can help you articulate your thought process clearly during the interview.
