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- Tasks: Support learners and manage resources in a dynamic learning environment.
- Company: Join Captiva Learning, a leading apprenticeship provider transforming professional education.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Be part of a team revolutionising education and making a real impact on apprenticeships.
- Qualifications: Strong organisational skills and a passion for supporting others in their learning journey.
- Other info: Inclusive workplace celebrating diversity and offering excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Captiva Learning is an approved apprenticeship provider that delivers high-quality professional programmes, achieving real impact to apprenticeships and employers. We are transforming professional education by supporting the growth of apprenticeships and lifelong learning to boost productivity and growth across the British economy.
Are you driven by supporting others to achieve their career and education goals? In Captiva, we’re obsessed by it.
Are you looking for a new role that will stretch you intellectually, yet provide the time and flexibility for your professional growth? In Captiva, we insist on that space.
Would you like to join a team of professionals that is revolutionising its industry sector through innovation, collaboration, and excellence? In Captiva, we live those values every single day.
In this role you will provide administrative and operational support to the Learning Operations Department.
We are offering an exciting opportunity to join us and be part of a journey of continued discovery and growth, supporting learners through our range of groundbreaking apprenticeship programmes.
- Basic salary up to £30,000
- Head Office Based – East London (Stratford), Hybrid role after 3-months
The Company
Captiva Learning is a rising star provider of apprenticeships (RoATP) with a recent Ofsted inspection that is Good in all areas.
Captiva is the home to 3 colleges: The National College of Education (NCE), The National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges serve over 2,000 current leadership learners at Level 3, Level 5 and Level 7, and over 1500 alumni.
Captiva strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.
If you don’t quite meet the role criteria we’ve identified below, but you like the sound of our company, please don’t hesitate to get in touch to see what other opportunities we can provide for you. We’re always happy to chat to nice people!
The Department
The Learning Operations Department manages the resources for learners during their journeys with Captiva Learning Ltd. The department is responsible for ensuring that the marking of Level 7 Senior Leader Apprenticeship submissions are completed and recorded in due time whilst ensuring that all compliance and administrative tasks are aligned to our partnership agreement with our University Partnetships. Learning Operations’ also oversee the implementation and the day-to-day management of Captiva’s Virtual Learning Environment (VLE) as well as providing technical and administrative support to learners and Captiva’s Delivery Team.
Key Responsibilities:
- Zoom: Create and distribute zoom links for Live Learning days and workshops, as well as uploading zoom links into the Canvas (VLE) Calendar
- Organise and manage break out rooms alongside the Learning Operations Manager (LOM)
- Provide trouble shooting support to learners and team members during live learning events
- Update the Canvas (VLE) Calendar with learning event details and assignment deadlines in accordance with the Delivery Calendar
- Provide support to the LOM to create new canvas pages, assignment portals and to upload learning content
- Add new learner accounts to Canvas (VLE) and send ‘Getting Started’ instructions to learners before First Days of Learning (FDLs)
- Monitor, action and file the emails arriving into the Learning Operations inbox
- Support learners and team members with new requested Canvas (VLE) log in details
- Respond to (and action) queries relating to learner certificates, graduation dates and change of addresses or surnames.
- Reporting Support: Collaborate with the LOM and the Delivery Team Managers (DTMs) to provide expected learner submission lists ahead of up-and-coming submission dates
- Track submissions, non-submissions, late submissions made during marking windows using Canvas (VLE) and updating the Marking Allocations spreadsheet
- Collation of cohort final grades/awards with mail merge communications sent to learners when Senior Leader Apprenticeships conclude
- Scheduling: Support the LOM to plan live learning events, assignment submission dates and grade releases in accordance to the Captiva Delivery Calendar
- Attend meetings with University Partners alongside the LOM to collaborate on the shared Calendars and Administrative tasks.
- Collaborate with the LOM and DTMs to update Canvas (VLE) content with calendar updates ahead of Live Learning Events or course updates
- Learning Resources: Ensure that Learning Resources are uploaded and organised within Captiva’s IP library and Captiva SharePoint
- Edit First Day of Learning videos using Cyberlink Power Director and upload into Canvas (VLE)
- Upload Learning PowerPoints, Delivery Schedules, Assignment Briefs and Assignment Coversheets into Canvas (VLE)
- Learner status: Update the Learning Resources Student Mastersheet with learner status updates in conjunction with the DTMs Student Tracker
- Support the LOM to monitor and track Mitigating Circumstances requests
- Work in conjunction with the LOM, DTMs and MIS Department to ensure that the Student Master sheet, Marking Allocations lists and Canvas learner lists reflect learner status updates
- University Partnerships Registrations and Compliance: Send registration lists to Captiva’s University Partners ahead of new cohort entry points
- Support LOM and the Assessment Team with administrative duties leading up to Exam Boards then Awards and Progression Boards
- Create and upload completed Moderation Sheets into the Shared Captiva/Roehampton SharePoint
- Withdrawals and BILs: Update the Student Master sheet and the Marking Allocations spreadsheet with learner withdrawals and BILs after receiving updates from the MIS Department
- Ensure that learner withdrawals are deleted from the Canvas (VLE) platform
- Ensure that learner BILs are suspended from the Canvas (VLE) platform and reinstated upon a return to learning
If you would like to be part of the Captiva Team, please send your CV with a cover letter today.
Company Number 06811371. Registered in England and Wales
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Learning Operations Administrator employer: Captiva Learning
Contact Detail:
Captiva Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Captiva Learning and its values. Show us that you're not just interested in any job, but specifically in how you can contribute to our mission of supporting apprenticeships and lifelong learning.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating how your experience aligns with the role of Learning Operations Administrator and how you can help us revolutionise education.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining the Captiva team.
We think you need these skills to ace Learning Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Learning Operations Administrator role. Highlight any relevant administrative experience and your passion for supporting learners, as this will show us you’re a great fit for Captiva.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our mission at Captiva. Don’t forget to mention specific examples of how you've supported others in their learning journeys.
Showcase Your Tech Skills: Since the role involves using platforms like Canvas (VLE), make sure to mention any experience you have with similar systems or tools. We love tech-savvy candidates who can hit the ground running and help us enhance our learning operations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Captiva Learning
✨Know Your Stuff
Before the interview, dive deep into Captiva Learning's mission and values. Understand their approach to apprenticeships and lifelong learning. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Learning Operations Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed projects or events. Highlight your ability to stay organised and meet deadlines, especially in a fast-paced environment.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the Learning Operations Department and how they collaborate with university partners. This shows that you're not just interested in the job, but also in how you can contribute to the team’s success.
✨Be Ready for Technical Queries
Since the role involves using tools like Canvas (VLE) and Zoom, brush up on your technical knowledge. Be prepared to discuss any relevant experience you have with these platforms or similar ones, and think about how you can support learners and team members during live events.
