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- Tasks: Engage with clients and build relationships while promoting apprenticeship programmes.
- Company: Join Captiva Learning, a leading training provider with a strong commitment to education and diversity.
- Benefits: Enjoy a competitive salary, excellent bonuses, 25 days annual leave, and private health care after probation.
- Why this job: This role offers personal growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Ideal candidates are customer-focused, results-driven, and have experience in consultative business development.
- Other info: Captiva values diversity and encourages applications from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
Basic salary up to £35,000 DOE. Excellent Bonus Scheme which is driven by your desire to succeed in our thriving industry, with a structure that offers 1–3-year OTE of up to £40,000 plus in bonus. 25 Days Annual Leave. One extra day leave given per year to a maximum of 30 days plus Bank Holidays. Private Health Care on completion of Probation. Full-Time Position - Head Office Based – East London, (Stratford).
With a focus on providing support to customers through consultation, offering our range of groundbreaking apprenticeship programmes. This is an opportunity to progress with a leading company. We recognise the value of consultative business development approaches, recruitment, education, and apprenticeship backgrounds and various sector experiences. Your commitment to providing outstanding customer service and engaging with all stakeholders will be crucial to your success in this role.
As an Enrolment Consultant at Captiva Learning, your main task will be to develop relationships with clients. With detail-oriented practices at its forefront, you will build new and existing relationships daily and forge long-term partnerships through your learner and client engagement. At Captiva Learning, we support organisations in achieving their talent goals through apprenticeships, helping people reach their career and education objectives. While regulations govern apprenticeships, our commitment drives us. If you are experienced, results-driven, and customer-focused, this role offers a unique opportunity for you to shine and deliver our expertise to our target market while we support your personal and professional growth.
- Able to engage with stakeholders on the telephone, face-to-face in meetings and online.
- Able to pivot, challenge stakeholders and find creative solutions.
- Influencing and flexible thinking skills.
- Achievement aligned to meeting quality and performance standards.
- Actively seeks feedback to develop and uses feedback as a tool to support others.
- Seeks help from others where there are knowledge or skills gaps to improve.
As a large training provider, with an Ofsted rating of Good in all areas, Captiva is home to three colleges: the National College of Education (NCE), the National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges have worked with over 5000 apprentices. Captiva strives for a more inclusive work environment that attracts diverse applicants and signals our commitment to celebrating and promoting diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.
Consultant in Client Services employer: Captiva Learning
Contact Detail:
Captiva Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant in Client Services
✨Tip Number 1
Familiarise yourself with the apprenticeship programmes offered by Captiva Learning. Understanding the specifics of these programmes will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your consultative skills by role-playing scenarios where you engage with stakeholders. This will prepare you for the dynamic interactions you'll have in the role and showcase your ability to build relationships.
✨Tip Number 3
Network with professionals in the education and apprenticeship sectors. Attend relevant events or join online forums to connect with others who can provide insights into the industry and potentially refer you to opportunities.
✨Tip Number 4
Be prepared to discuss how you've used feedback to improve your performance in previous roles. This aligns with Captiva's emphasis on personal development and will demonstrate your commitment to continuous improvement.
We think you need these skills to ace Consultant in Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, consultative business development, and customer engagement. Use specific examples that demonstrate your ability to build relationships and provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with Captiva Learning's mission and values, particularly in supporting apprenticeships and achieving talent goals.
Highlight Relevant Skills: In your application, emphasise skills such as influencing, flexible thinking, and the ability to seek and use feedback effectively. These are crucial for success in the Enrolment Consultant role.
Showcase Your Commitment to Diversity: Since Captiva Learning values diversity, include any experiences or perspectives that demonstrate your commitment to inclusivity. This could be through previous roles, volunteer work, or personal initiatives.
How to prepare for a job interview at Captiva Learning
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Enrolment Consultant. Familiarise yourself with the apprenticeship programmes offered and be ready to discuss how your background aligns with the consultative business development approach.
✨Showcase Your Customer Service Skills
Prepare examples that demonstrate your commitment to outstanding customer service. Think about times when you've successfully engaged with clients or stakeholders, and be ready to share these experiences during the interview.
✨Demonstrate Flexibility and Problem-Solving
Be prepared to discuss how you've navigated challenges in previous roles. Highlight your ability to pivot and find creative solutions when faced with obstacles, as this is crucial for building long-term relationships with clients.
✨Engage with Feedback
Talk about how you actively seek feedback to improve your performance and help others. This shows that you're open to growth and collaboration, which are key traits for success in a role focused on client engagement.
