At a Glance
- Tasks: Manage and grow key client accounts while driving campaign performance and strategy.
- Company: Join Verve, a leading tech company revolutionising advertising with privacy-focused solutions.
- Benefits: Enjoy health care, pension contributions, personalised benefits, and generous vacation days.
- Other info: Opportunity to mentor junior colleagues and contribute to team development.
- Why this job: Make an impact in the advertising world while developing your career in a dynamic environment.
- Qualifications: 2-3+ years in account management, strong analytical skills, and experience with programmatic platforms.
The predicted salary is between 40000 - 50000 £ per year.
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.
What we're looking for
The Senior Account Manager is responsible for managing and growing key client accounts, with a strong focus on strategy, client retention, and commercial performance. Working closely with the Account Director and Head of Account Management, the role supports the development of account strategy and leads the delivery of Quarterly Business Reviews (QBRs), translating campaign performance into insight-led recommendations and growth opportunities. The role oversees the coordination of omnichannel campaigns across internal teams, ensuring seamless delivery, clear communication, and alignment with client KPIs. In addition, the Senior Account Manager acts as a senior day-to-day client lead, building trusted relationships, driving client satisfaction and retention, and identifying opportunities for expansion across key accounts.
What you’ll be doing:
- Campaign & Account Management
- Oversee end-to-end delivery of multi-channel campaigns across platforms, ensuring alignment with client KPIs and commercial objectives.
- Drive performance against key outcomes, developing clear action plans to improve AOV, retention, and overall account growth.
- Lead Quarterly Business Reviews (QBRs) and internal Account Development Plans, translating performance data into strategic, insight-led recommendations.
- Proactively identify and manage risks, issues, and client escalations, ensuring timely resolution and minimal impact on performance or relationships.
- Coordinate cross-functional internal teams to ensure seamless campaign delivery, alignment to timelines and budgets, and consistent achievement of client objectives.
- Account Growth & Commercial Management
- Identify and develop opportunities to grow existing accounts through upselling and strategic initiatives.
- Support and lead client discussions around retention and contribute to account profitability, forecasting, budgeting, and revenue performance against targets.
- Support new business pitches and wider business growth initiatives through account insights, case studies, and client understanding.
- Support the continuous improvement of account management processes, tools, and workflow efficiencies.
- Contribute to team development by mentoring junior colleagues and supporting performance and capability growth initiatives.
Requirements:
- 2-3+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment.
- Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting.
- Strong analytical mindset with the ability to interpret performance data and translate it into strategic, insight-led recommendations and growth opportunities.
- Proven experience managing multiple complex or high-value client accounts with top-tier client servicing.
- Strong communication, leadership, and client-facing presentation skills, with confidence engaging senior stakeholders.
- Strong commercial awareness with the ability to identify opportunities for account growth, retention, and improved campaign performance.
Preferred Skills:
- Experience contributing to or leading client-facing strategic sessions, including pitches, QBRs, and account planning discussions.
- Familiarity with CRM systems, media planning platforms, and analytics tools (e.g. Salesforce, Tableau, or equivalent reporting systems).
- Ability to manage multiple stakeholders and priorities in fast-paced, deadline-driven environments.
What We Offer:
- Stay healthy with our Bupa HealthCare Plan with easy access to medical care.
- Support your long-term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 5% of your qualifying earnings.
- Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month.
- Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays.
- Boost your professional knowledge with our annual training budget & internal webinars.
Senior Account Manager employer: Captify
Verve is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive Bupa HealthCare Plan and a generous Aviva Corporate Pension Scheme. With a vibrant work culture that encourages collaboration and innovation, employees benefit from 25 paid vacation days plus 3 Wellness days, alongside opportunities for continuous learning through annual training budgets and internal webinars. Located in a dynamic industry, Verve empowers its team to thrive while making a meaningful impact in the advertising ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the advertising and media industry. Attend events, webinars, or even casual meet-ups. The more people you know, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your past campaigns and successes. Use data to highlight your achievements and how you've driven growth for previous clients. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to account management and client retention. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at Verve. Tailor your application to reflect your understanding of our mission and how you can contribute to our success.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management, especially in media or advertising, and showcase how your skills align with Verve's focus on client retention and growth.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and manage complex accounts. Use metrics where possible to illustrate your impact, like improved AOV or successful campaign outcomes.
Be Insightful:Since the role involves translating performance data into strategic recommendations, include examples of how you've done this in the past. Show us your analytical mindset and how it has led to successful client outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Verve!
How to prepare for a job interview at Captify
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your analytical skills. Brush up on key performance metrics and be ready to discuss how you've used data to drive account growth in the past. Prepare specific examples of how you've translated campaign performance into actionable insights.
✨Master the QBR
Quarterly Business Reviews are crucial in this role. Familiarise yourself with the structure of a successful QBR presentation. Think about how you can showcase your ability to lead these discussions, focusing on client KPIs and strategic recommendations that have led to account growth.
✨Build Rapport
Client relationships are at the heart of account management. During the interview, show your interpersonal skills by discussing how you've built trust with clients in previous roles. Share stories that highlight your ability to engage senior stakeholders and maintain strong communication.
✨Showcase Your Strategic Mindset
Verve is looking for someone who can think strategically about account growth. Be prepared to discuss your approach to identifying upselling opportunities and how you've contributed to account profitability in the past. Highlight any experience you have with programmatic platforms and how they’ve informed your strategies.
