At a Glance
- Tasks: Manage client relationships and oversee omnichannel digital campaigns for top global brands.
- Company: Join Captify, a leading Search Intelligence Platform now part of Verve Group.
- Benefits: Enjoy health care, pension contributions, personalised benefits, and generous vacation days.
- Other info: Hybrid role with excellent career growth opportunities in a dynamic environment.
- Why this job: Be at the forefront of digital advertising and make a real impact on major campaigns.
- Qualifications: 1-2+ years in account management with strong communication and organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world's biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.
We are seeking a dynamic and client-focused Account Manager to join our team. The Account Manager will act as the primary point of contact between clients/agencies and internal teams, ensuring seamless coordination and successful delivery of campaigns aligned with client objectives and KPIs. This role requires strong client relationship management, excellent organisational skills, and commercial awareness. You will be responsible for managing multiple projects across omnichannel digital campaigns, including OLV, Display, and CTV, ensuring high-quality execution and consistent communication across all stakeholders. This is a hybrid position with three days per week in our London Office (Covent Garden).
Client Relationship Management
- Build and maintain strong day-to-day relationships with clients with a key focus on retention
- Understand client campaign objectives, campaign goals and brand positioning
- Act as the primary point of contact for all campaign related communications such as campaign set ups, troubleshooting and identifying opportunities
- Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews
- Manage client expectations and ensure high levels of satisfaction
Campaign & Account Management
- Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimisation, in-flight reporting, and post-campaign analysis.
- Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
- Monitor campaign performance and provide actionable insights through weekly reporting and PCAs
- Maintain accurate account documentation including briefs, status trackers, and campaign summaries
- Consistently identify opportunities for account growth and upselling services
Internal Collaboration
- Act as the central point of contact between external clients and internal departments (Trading, Ad Ops, Creative, Insights, etc.)
- Help to identify internal platform gaps, challenges or client needs
- Ensure internal teams are aligned with client expectations and deliverables
- Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
- Experience using CRM and reporting tools such as Salesforce
- Experience using data visualisation platforms like Tableau (or similar)
- Ability to interpret campaign performance data and translate it into clear, insight-led recommendations and client-ready presentations (PCA decks)
What you need to be successful:
- 1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
- A good understanding of the digital advertising ecosystem, including media types and buys
- Experience supporting or managing omnichannel campaigns across digital channels (e.g. display, online video, and rich media formats)
- Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations
- Strong organisational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously
- Comfortable working in fast-paced, deadline-driven environments with competing priorities
- Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)
What We Offer
- Stay healthy with our Bupa HealthCare Plan with easy access to medical care
- Support your long-term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 3% of your qualifying earnings
- Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month
- Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays
- Boost your professional knowledge with our annual training budget & internal webinars… and even more reasons to join us!
Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Senior Account Manager (Media) in London employer: Captify
Captify is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the advertising technology sector. Employees benefit from a comprehensive health care plan, a generous pension scheme, and a personalised benefits platform, alongside ample opportunities for professional growth through training and development initiatives. With a strong emphasis on work-life balance, including 25 vacation days and wellness days, Captify ensures that its team members thrive both personally and professionally in a supportive and inclusive culture.
