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- Tasks: As a Broker, you'll guide clients through their insurance journey from inquiry to policy placement.
- Company: Capsule is a tech-driven insurance company focused on innovative solutions for high-growth businesses.
- Benefits: Enjoy 30+ days holiday, hybrid working, wellness allowances, and private medical insurance options.
- Why this job: Join a BCorp committed to modernising insurance while working with exciting startups and flexible arrangements.
- Qualifications: 3+ years in commercial insurance broking with strong customer service and negotiation skills required.
- Other info: Receive training and support to develop your career in a dynamic and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
Direct message the job poster from Capsule Insurance
Broking Lead, Consumer & Commercial for CapsuleSpecialist insurance broking for scale up businesses
Job Title: Broker – Consumer
Start Date: ASAP
About Capsule:
Insurance… sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it\’s failing fast-moving, innovative startups.
Capsule is a new, technology-first insurance company backed with funding from US insurtech Vouch. Capsule is creating the go-to business insurance for high-growth companies.
We\’re doing this by making insurance fast, responsive, and focused on our customers – high growth and innovative companies. Instead of printed PDF applications and week-long waits, Capsule is creating new technology to solve real problems, writing policies that actually cover relevant scaleup scenarios, and designing simple experiences in an otherwise frustrating industry.We’re here to modernise commercial insurance
We’re also a BCorp! Which means that we’ve been certified to meet the highest standards of social and environmental, public transparency, and legal accountability.
Find out more about us on our website – https://www.capsulecover.com
What does a work environment look like at Capsule?
Capsule embraces flexibility in the workplace, with our primary office located in Cheltenham (with offices also in Bristol and London). While we encourage team members to spend time in the office to foster a positive work environment, we fully support flexible working arrangements.
An exciting opportunity to work with some of the UKs most exciting businesses and join a growing broking team.
The Broker role at Capsule is an embodiment of our ethos. Rather than the typical Development Executive to Client, Client to Broker then handed over to an Account Executive to then deal alongside potentially another Broker/Handler, we feel our clients are served best dealing with one key contact. Our Brokers.
As a Broker at Capsule, you will receive enquiries from our Growth team, where it is expected for you to take clients at the initial prospect stage through to the policy being placed. That client will then be allocated for you to service by carrying out Quarterly Reviews, mid term adjustments and renewal. A much simpler and satisfying way for our clients to be properly serviced and managed.
• Complete the key task of discovery / fact-finding to identify clients requirements and exposures.
• Obtain quotations, using quotation systems, rating guides or by referring to insurers.
• Communicate quotations, advising the most appropriate in terms of price and cover to meet the clients requirements. Discuss any additional exposures and covers to ensure that all insurance requirements are satisfied.
• When the solution is accepted, incept cover, issue confirmation of cover and any other required documentation.
• Ensure that system records are created and that the required documentation is issued to clients and insurers.
• Continue to provide high quality service to existing clients during a policy period including Quarterly Reviews as a minimum.
Key Responsibilities:
• Provide Technical Expertise: Ask pertinent questions to potential new clients at the prospect stage to understand their business, exposures and express the Capsule way!
• Highlight Gaps In Cover: If a client already holds insurance, you will need to analyse their programme to identify gaps in cover based upon their exposures and effectively communicate these findings to clients, offering solutions to mitigate risk.
• Design Bespoke Insurance Programmes: Develop customised insurance programmes tailored to the unique needs of clients, incorporating a thorough understanding of their risk profile and business objectives with consideration of potentially new and innovative products and services
• Structuring Global Policies: Design and structure global insurance policies that comply with regulatory requirements across multiple jurisdictions, ensuring comprehensive coverage and legal compliance.
• Handle Complex Insurance Programmes: Manage complex insurance programmes and inquiries, including those related to London Market programmes, demonstrating advanced knowledge and problem-solving skills
• Identify Upsell and Cross-sell Opportunities: Proactively identify opportunities to upsell or cross-sell insurance products and services to existing clients, maximising revenue potential.
• Demonstrate Sector Expertise: Showcase in-depth knowledge of your relevant sector, including an understanding of relevant legislation, market practices, and industry peers. Stay updated on emerging trends, regulatory changes, and best practices to provide informed advice and innovative solutions to clients.
• Advise on Wider Risk Mitigation Solutions: Review clients\’ overall risk exposure and provide strategic guidance on risk mitigation solutions beyond insurance, collaborating with other teams or specialists as necessary
• Maintain Capsule Service Standards: Ensure that clients receive the highest level of service by proactively managing client allocation and promptly addressing any issues.
Ideal Candidate:
• Minimum commercial insurance broking experience of 3 years. The ideal candidate
should be a ‘Senior Handler/Advisor’ who is looking towards or has had experience of an ‘Account Executive’ role
• In depth knowledge of key insurances in particular;Public/Products & Employers liability, Material Damage, Business Interruption, Cyber & Professional Indemnity
• Strong customer service focus with a firm belief of delivering the best for our clients
• Confident in attending client meetings both virtually (Teams, Zoom) and in person
• Effective negotiation skills utilised with insurers to get the best possible outcome for our clients
• Experience in dealing with a varied array of clients, some of which are new to buying insurance and can adapt their explanation of products/services accordingly
• Willingness to challenge the status quo and the ability to think “outside the box”
• Autonomy with organisation of workload
• Team player who can help others when in need and share workload
What we provide:
– Equipment: We will provide you with a laptop & iPhone, as well as anything required to perform your job.
– Holidays: 30+ days made up of 25 days annual holidays (plus bank holidays) and we think you should get your birthday as a holiday too! The office is also closed over Christmas, which does not affect your 25 days allowance!
– Expenses: All expenses and company mileage will be reimbursed subject to the provision of receipts, as per the Employee Handbook
– Pension: A company pension scheme where we contribute 5% of your salary, with a minimum 3% contribution from you
– Hybrid way of working for the perfect work /life balance. Our head office is in Cheltenham but we also have an office in Bristol and a satellite office in London.
– Volunteering: We will be encouraging all team members to commit to at least two days a year of volunteering work (again supporting our ESG values) but will allow up to 10 days
– Training: We are committed to developing our team, so we would like to offer you access to highly impactful training courses. We will also make sure that you receive insurance training to bring you up to speed ASAP
– Competitive salary and the ability to grow your career
– Monthly allowance towards wellness, technology, travel and takeaway / groceries
– Private Medical Insurance option to opt in which can also extend to partners and children
– Death In Service
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Insurance
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Insurance Broker employer: Capsule Insurance
Contact Detail:
Capsule Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Broker
✨Tip Number 1
Familiarise yourself with Capsule's unique approach to insurance. Understanding their technology-first model and how they aim to modernise the industry will help you align your conversation with their values during interviews.
✨Tip Number 2
Network with current employees or industry professionals who have experience in innovative insurance solutions. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified gaps in coverage for clients in the past. Being able to demonstrate your problem-solving skills and technical expertise will set you apart from other candidates.
✨Tip Number 4
Stay updated on emerging trends in the insurance sector, especially those relevant to high-growth companies. Showing that you are knowledgeable about the latest developments will impress interviewers and show your commitment to the role.
We think you need these skills to ace Insurance Broker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance broking, especially focusing on your knowledge of key insurances like Public/Products & Employers liability, Cyber, and Professional Indemnity. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Capsule's mission to modernise commercial insurance. Mention how your experience aligns with their focus on high-growth companies and your ability to provide tailored solutions.
Showcase Your Customer Service Skills: Emphasise your strong customer service focus in both your CV and cover letter. Provide examples of how you've successfully managed client relationships and delivered exceptional service in previous roles.
Highlight Your Problem-Solving Abilities: Capsule values innovative thinking. In your application, include instances where you've identified gaps in coverage or developed bespoke insurance programmes. This will demonstrate your ability to think outside the box and provide effective solutions.
How to prepare for a job interview at Capsule Insurance
✨Understand Capsule's Ethos
Before your interview, make sure you grasp Capsule's mission to modernise insurance for high-growth companies. Familiarise yourself with their technology-first approach and how they aim to provide a seamless experience for clients.
✨Showcase Your Technical Expertise
Be prepared to discuss your knowledge of key insurances such as Public/Products Liability and Cyber Insurance. Highlight your experience in identifying gaps in cover and designing bespoke insurance programmes tailored to client needs.
✨Demonstrate Strong Communication Skills
Since the role involves direct client interaction, practice articulating complex insurance concepts in simple terms. Be ready to explain how you would handle client meetings, both virtually and in person, to build trust and rapport.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex insurance inquiries or manage global policies. Think of examples from your past experience where you successfully navigated challenges and provided innovative solutions.