Desktop Support London, England

We see the world differently at Capstone Investment Advisors. Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based strategies with a deep understanding of volatility. With approximately $11.1 billion of AUM and 333 employees (as of February 1, 2025), Capstone was formed in 2007 and is headquartered in New York with offices in London, Amsterdam, Milan, Los Angeles, Hong Kong, Stamford, Boston, Tokyo, Houston, and Maryland.

The Team: The Infrastructure team provides foundational technology, engineering, security, and support systems that power the innovative services at the heart of Capstone’s investment strategies. We’re looking for a highly motivated technologist driven to provide exemplary customer service in a global environment. You’ll partner with professionals across the firm to deliver cutting edge solutions to interesting problems.

The ideal candidate is a self-starter, possesses exceptional problem-solving skills, a collaborative mentality, and an ability to bring innovative ideas to life. The role offers great exposure to the many and varied areas of the hedge fund.

Our future colleague has these skills:

• 3-5 years working experience, ideally in the financial sector, centered in trading of equity, credit, and derivative products.
• Service-oriented mentality; focusing on exceptional responsiveness, accountability, timely completion of tasks, and teamwork to ensure customer satisfaction.
• Excellent verbal and written communication skills.
• Diligence in task tracking, documentation, cross-training, and information sharing to continuously improve technology service delivery.
• Experience using service management tools and best practices (ITIL, ITAM, ITSM).
• Proficiency working in Windows Operating Systems (Windows 10/11, Windows Server).
• Experience with Active Directory and Entra ID Services.
• Management of mobile devices (iOS/Android) in Intune.
• Deep knowledge of Microsoft 365 and associated platforms.
• Experience with audio/video conferencing and collaboration technologies.
• Familiarity with remote access, VPN, and SASE tools.

Benefits and Compensation Information: Our team is our most important asset and investment. We value and respect our colleagues and their well-being inside and outside the workplace and our culture reflects this. We offer a robust and competitive benefits program to ensure the well-being of our colleagues. In addition to the base salary, this position may be eligible for performance-based incentives. Some benefits included in this role are:

• Training and development opportunities.
• Robust Wellness Resources: Physical, Mental and Financial.
• Time-Off, Retirement and Commuter Benefits.
• Gym Reimbursement and other Discounts.

Equal Opportunity Employer: Capstone is committed to creating an inclusive environment where we welcome people of different backgrounds. Capstone considers applications for employment without regard to all applicable protected characteristics, including race, color, religion, ethnicity, national origin, gender, sexual orientation, gender identity or expression, age, parental status, veteran status, or disability status.