Governance & Risk Coordinator

Governance & Risk Coordinator – Capsticks LLP

Capsticks LLP is looking for an entry‑level Governance & Risk Coordinator to support the development and maintenance of effective risk management and compliance standards across the firm’s five offices.

Location & Working Arrangements

Hybrid working – Birmingham or London. The role supports the Governance & Risk (G&R) team, reporting to the Governance & Risk Head of Operations.

Role Overview

The Coordination role is hands‑on and collaborative, providing a foundation for a career in legal compliance. The Coordinator will work across the two G&R teams – Operations and Complaints & Claims – gaining a broad understanding of all compliance activities and taking ownership of key divisional processes.

Main Duties & Responsibilities

• Data management – logging, tracking and monitoring queries, presenting information in an easily understandable format.
• Information barriers – setting up and managing barriers within the case management system and handling ad‑hoc file access requests.
• Compliance queries – assisting with research and drafting responses to routine queries on SRA compliance, conflicts, AML, information security incidents, data breaches and third‑party complaints.
• Training – managing the compliance training platform and monitoring completion of compulsory online training.
• Committee papers – preparing reports and papers for various Committees.
• Governance & Risk profile – supporting the department’s work with compliance champions by preparing information for division meetings and participating in meetings.
• GDPR compliance – assisting with subject access and data deletion requests.
• Audits – assisting with external audits, internal audits for accreditations and monitoring corrective actions.
• Policy review – drafting new policies, updating current policies and procedures.
• Internal communications – circulating compliance alerts and updates.
• Ad‑hoc projects – supporting firm‑wide projects that require Governance & Risk input.

Skills & Experience

• Excellent attention to detail.
• Preferably educated to degree standard.
• Previous work experience in a law firm or professional services firm desirable.
• Ability to work calmly under pressure, manage deadlines and internal client expectations.
• A self‑motivated proactive approach and ability to manage your own workload.
• Demonstrable team experience.
• Problem‑solving skills.
• Excellent organisational skills.
• Willingness to share ideas and suggest improvements.
• Willingness to learn about new subject areas and new skills.
• Ability to tailor communications to different audiences.
• Advanced Microsoft Excel skills (formulas, pivot tables, data manipulation).
• Willingness to travel to other offices as needed.

Capsticks is an Inclusive Employer

At Capsticks we value diversity and are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. We welcome the unique contributions you bring in terms of education, background, culture, ethnicity, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs. We will make reasonable adjustments to our application and interview process to ensure you have the best chance of success.