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For Companies At a Glance
- Tasks: Support daily office operations, manage documents, and assist with client interactions.
- Company: Join a diverse and inclusive team at Capsticks in Birmingham.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team that values your contributions and fosters growth.
- Qualifications: Strong communication skills and attention to detail; office experience is a plus.
- Other info: Flexible working environment with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Division: We are always looking for ways to enhance operational efficiency by handling general administration needs and office management. Dealing with post, print requests, digital amendments and hosting clients. Central Services is made up of 29 colleagues and our teams are based in each of the firm's five locations to provide support with the day to day running of each office.
Location: Birmingham
The Role And Responsibilities
Our Administration Assistants provide critical on-site support in each of our offices as part of a team who are responsible for dealing with incoming and outgoing post requests, digital amendments and general office management. This role involves hands-on documents processing daily, focusing on handling, preparing and storing physical papers and documents whether that may be completing various volumes of printing, scanning and filing.
The role includes the following tasks:
- Sort, scan, rename and distribute incoming mail
- Provide scanning, and printing as per client instructions
- Process outgoing post including printing and franking of letters
- Courteously greet and interact with visitors to the premises
- Deliver an exceptional file management service
- Extensive computer and data related tasks
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Maintaining general stock management including stationery and catering items
- Ensuring facilities and other equipment are properly utilised and maintained
- Arranging refreshments/lunches for any client meetings, as well as setting this up in meeting rooms
- Managing a structured and efficient workflow for all service areas within your remit
- Participating in cross departmental and site projects or other ad hoc requests as assigned by the Site Lead, Central Services Manager or Head of Division
- Actively participating in all on site health and safety audits and assessments and oversee compliance as required
- Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
- Collect and complete any information required for billing or client charge back data
Skills And Experience
- Experience working on Microsoft Office programmes
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Client-focused approach to service provision through personal commitment to their business
- Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
- Previous experience in an office environment using office equipment and software desired
- Ability to handle confidential information with discretion
Capsticks is an inclusive employer. At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.
We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there’s not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.
Central Services Coordinator in Birmingham employer: Capsticks LLP
Contact Detail:
Capsticks LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Services Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Central Services Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to office management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, especially anything that highlights your attention to detail and ability to handle confidential information. This will help you stand out as a candidate who takes ownership of their work.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Capsticks. Good luck!
We think you need these skills to ace Central Services Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Central Services Coordinator role. Highlight your experience with Microsoft Office, customer service, and any relevant office management tasks to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our needs. Don’t forget to mention your attention to detail and ability to work under pressure – we love that!
Show Off Your Communication Skills: Since this role involves interacting with clients and colleagues, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people quickly. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Capsticks LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Central Services Coordinator. Familiarise yourself with tasks like sorting mail, managing documents, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Tech Skills
Since the job involves extensive use of Microsoft Office and other office equipment, be prepared to discuss your experience with these tools. Bring examples of how you've used technology to improve efficiency or solve problems in previous roles. This will demonstrate your capability and readiness for the position.
✨Demonstrate Your Customer Service Skills
As this role requires strong communication and a client-focused approach, think of specific examples where you've provided exceptional service. Be ready to share stories that highlight your ability to handle requests and interact positively with clients, as this will resonate well with the interviewers.
✨Emphasise Attention to Detail
Given the critical nature of document processing and file management, it's essential to showcase your attention to detail. Prepare to discuss how you ensure accuracy in your work and any systems you’ve implemented to maintain high standards. This will reassure them that you have the right mindset for the job.
