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For Companies At a Glance
- Tasks: Build and nurture client relationships while managing orders and ensuring customer satisfaction.
- Company: Join Caps Cases, a top UK provider of innovative packaging solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact by helping clients thrive with tailored packaging solutions.
- Qualifications: Strong communication skills and a proactive approach to sales and customer service.
- Other info: Dynamic role with excellent collaboration across teams and career advancement potential.
The predicted salary is between 28800 - 48000 £ per year.
Company Description
Caps Cases is a leading provider of corrugated packaging solutions in the UK, renowned for combining innovative packaging design, manufacturing excellence, and seamless delivery. Our expertise covers various packaging types, including retail-ready packaging, promotional packaging, point-of-sale displays, and more, tailored to meet diverse customer needs. Headquartered in Newmarket, Suffolk, and with a manufacturing site in Glasgow, we serve businesses nationwide with high-quality, functional, and visually appealing packaging solutions.
Main Purpose of Job:
The Internal Account Manager will be responsible for maintaining and developing relationships with existing clients to grow their business with Caps Cases. The role will involve liaising with customers to understand their requirements, create specifications, raise orders, and ensuring high levels of customer satisfaction. This position requires a proactive and organised approach to sales, customer service, and lots of internal collaboration.
Relationships:
- Responsible to: Customer Services Manager
- Liaison with: Sales Team, Production Team, Design Team, Customers, Suppliers
Main Tasks of Job:
- Respond efficiently to online and telephone enquiries in a professional and friendly manner.
- Develop strong relationships with key customers and contribute to Caps Cases maintaining a satisfied customer base.
- Retain and grow your portfolio of customers, helping to ensure long-term profitability.
- Identify customers with growth potential and engage with them to drive sales.
- Prepare, process, and follow up on sales quotations and customer orders.
- Apply excellent attention to detail and organisational skills.
- Ensure specifications are accurately set up and prioritised to allow us to get orders ‘right first time’.
- Liaise between departments to provide the best service for the customer to suit their specific needs, costings, and time constraints.
- Investigate and resolve order discrepancies or customer satisfaction issues in collaboration with other teams.
- Work closely with other sales team members to foster a strong team environment.
- Support and assist fellow team members and other departments as required, including holiday/absence cover as required.
Internal Account Manager in Suffolk employer: CAPS CASES
Contact Detail:
CAPS CASES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Account Manager role at Caps Cases. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Caps Cases thoroughly. Understand their packaging solutions and think about how your skills can help grow their customer base. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can maintain and develop relationships with clients. Use examples from your past experiences that highlight your proactive approach and organisational skills. Make it clear that you’re all about customer satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Caps Cases team. Let’s get you that Internal Account Manager position!
We think you need these skills to ace Internal Account Manager in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Internal Account Manager role. Highlight your customer service experience and any relevant sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about packaging solutions and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Organisational Skills: Since this role requires a proactive and organised approach, make sure to mention any tools or methods you use to stay organised. We love seeing candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CAPS CASES
✨Know Your Packaging
Familiarise yourself with the different types of packaging solutions Caps Cases offers. Understanding retail-ready packaging, promotional packaging, and point-of-sale displays will help you speak confidently about how you can contribute to their success.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully developed and maintained client relationships in previous roles. Highlight your proactive approach and how you’ve ensured customer satisfaction, as this is key for the Internal Account Manager position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies or tools you use to stay organised, especially when handling customer orders and liaising between departments.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various teams, think of instances where you’ve collaborated successfully. Be prepared to explain how you foster a strong team environment and support your colleagues, as this will resonate well with the interviewers.
