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- Tasks: Build and nurture client relationships while managing orders and ensuring customer satisfaction.
- Company: Caps Cases, a top UK provider of innovative packaging solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in the packaging industry.
- Qualifications: Strong communication skills and a proactive approach to customer service.
- Other info: Collaborative culture with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Caps Cases is a leading provider of corrugated packaging solutions in the UK, renowned for combining innovative packaging design, manufacturing excellence, and seamless delivery. Our expertise covers various packaging types, including retail-ready packaging, promotional packaging, point-of-sale displays, and more, tailored to meet diverse customer needs. Headquartered in Newmarket, Suffolk, and with a manufacturing site in Glasgow, we serve businesses nationwide with high-quality, functional, and visually appealing packaging solutions.
Main Purpose of Job: The Internal Account Manager will be responsible for maintaining and developing relationships with existing clients to grow their business with Caps Cases. The role will involve liaising with customers to understand their requirements, create specifications, raise orders, and ensuring high levels of customer satisfaction. This position requires a proactive and organised approach to sales, customer service, and lots of internal collaboration.
Relationships:
- Responsible to: Customer Services Manager
- Liaison with: Sales Team, Production Team, Design Team, Customers, Suppliers
Main Tasks of Job:
- Respond efficiently to online and telephone enquiries in a professional and friendly manner.
- Develop strong relationships with key customers and contribute to Caps Cases maintaining a satisfied customer base.
- Retain and grow your portfolio of customers, helping to ensure long-term profitability.
- Identify customers with growth potential and engage with them to drive sales.
- Prepare, process, and follow up on sales quotations and customer orders.
- Apply excellent attention to detail and organisational skills.
- Ensure specifications are accurately set up and prioritised to allow us to get orders ‘right first time’.
- Liaise between departments to provide the best service for the customer to suit their specific needs, costings, and time constraints.
- Investigate and resolve order discrepancies or customer satisfaction issues in collaboration with other teams.
- Work closely with other sales team members to foster a strong team environment.
- Support and assist fellow team members and other departments as required, including holiday/absence cover as required.
Internal Account Manager in Newmarket employer: CAPS CASES
Contact Detail:
CAPS CASES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Newmarket
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Account Manager role at Caps Cases. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Caps Cases thoroughly. Understand their products and how they serve their customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in customer service and sales can help grow Caps Cases' client relationships. Highlight your proactive approach and organisational skills, as these are key for the Internal Account Manager role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Caps Cases team. Good luck!
We think you need these skills to ace Internal Account Manager in Newmarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Account Manager role. Highlight your experience in customer service and account management, and don’t forget to showcase any relevant skills that align with Caps Cases' focus on customer satisfaction and collaboration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for maintaining and developing client relationships at Caps Cases. Keep it friendly and professional!
Showcase Your Organisational Skills: Since the role requires excellent attention to detail and organisational skills, make sure to provide examples in your application that demonstrate how you've successfully managed multiple tasks or projects in the past. We love a proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at CAPS CASES
✨Know Your Stuff
Before the interview, make sure you understand Caps Cases and their products inside out. Familiarise yourself with their packaging solutions and think about how your skills can contribute to their customer service and sales goals.
✨Showcase Your Relationship-Building Skills
As an Internal Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully developed client relationships or resolved issues. This will demonstrate your proactive approach and ability to maintain customer satisfaction.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks, prioritise orders, and ensure accuracy in specifications. This will show that you can handle the demands of the role effectively.
✨Team Player Vibes
Caps Cases values collaboration, so be ready to talk about how you work well in a team. Share instances where you've supported colleagues or collaborated across departments to achieve a common goal. This will illustrate your commitment to fostering a positive team environment.
