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For Companies At a Glance
- Tasks: Build and nurture client relationships while managing orders and ensuring customer satisfaction.
- Company: Join Caps Cases, a top UK provider of innovative packaging solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact by helping clients thrive with tailored packaging solutions.
- Qualifications: Strong communication skills and a proactive approach to customer service.
- Other info: Dynamic role with excellent career progression in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Caps Cases is a leading provider of corrugated packaging solutions in the UK, renowned for combining innovative packaging design, manufacturing excellence, and seamless delivery. Our expertise covers various packaging types, including retail-ready packaging, promotional packaging, point-of-sale displays, and more, tailored to meet diverse customer needs. Headquartered in Newmarket, Suffolk, and with a manufacturing site in Glasgow, we serve businesses nationwide with high-quality, functional, and visually appealing packaging solutions.
Main Purpose of Job:
The Internal Account Manager will be responsible for maintaining and developing relationships with existing clients to grow their business with Caps Cases. The role will involve liaising with customers to understand their requirements, create specifications, raise orders, and ensuring high levels of customer satisfaction. This position requires a proactive and organised approach to sales, customer service, and lots of internal collaboration.
Relationships:
- Responsible to: Customer Services Manager
- Liaison with: Sales Team, Production Team, Design Team, Customers, Suppliers
Main Tasks of Job:
- Respond efficiently to online and telephone enquiries in a professional and friendly manner.
- Develop strong relationships with key customers and contribute to Caps Cases maintaining a satisfied customer base.
- Retain and grow your portfolio of customers, helping to ensure long-term profitability.
- Identify customers with growth potential and engage with them to drive sales.
- Prepare, process, and follow up on sales quotations and customer orders.
- Apply excellent attention to detail and organisational skills.
- Ensure specifications are accurately set up and prioritised to allow us to get orders ‘right first time’.
- Liaise between departments to provide the best service for the customer to suit their specific needs, costings, and time constraints.
- Investigate and resolve order discrepancies or customer satisfaction issues in collaboration with other teams.
- Work closely with other sales team members to foster a strong team environment.
- Support and assist fellow team members and other departments as required, including holiday/absence cover as required.
Locations
Internal Account Manager in Newmarket, Suffolk employer: CAPS CASES
Contact Detail:
CAPS CASES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Newmarket, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Account Manager role at Caps Cases. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Caps Cases thoroughly. Understand their packaging solutions and think about how your skills can help maintain and grow client relationships. Show them you’re not just another candidate, but someone who genuinely cares about their business.
✨Tip Number 3
Practice your communication skills! As an Internal Account Manager, you'll need to respond efficiently to enquiries. Role-play with a friend or family member to get comfortable with discussing customer needs and showcasing your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Caps Cases team and ready to contribute to their success.
We think you need these skills to ace Internal Account Manager in Newmarket, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Internal Account Manager role. Highlight your customer service experience and any relevant sales achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about packaging solutions and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Organisational Skills: Since the role requires a proactive and organised approach, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing how you keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at CAPS CASES
✨Know Your Stuff
Before the interview, make sure you understand Caps Cases and their packaging solutions inside out. Familiarise yourself with their products, services, and recent projects. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Relationship Skills
As an Internal Account Manager, building relationships is key. Prepare examples of how you've successfully developed client relationships in the past. Think about specific situations where you turned a challenging customer into a loyal one – this will demonstrate your proactive approach.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks, prioritise orders, and ensure accuracy in specifications. You might even want to share a time when your attention to detail saved a project or improved customer satisfaction.
✨Team Player Vibes
Caps Cases values collaboration, so be ready to talk about your experience working in teams. Share instances where you supported colleagues or collaborated across departments to achieve a common goal. This will show that you're not just focused on individual success but also on team dynamics.
