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- Tasks: Manage reservations, assist guests, and ensure a seamless dining experience.
- Company: Join a vibrant restaurant group known for exceptional service and a welcoming atmosphere.
- Benefits: Enjoy discounts on meals, 28 days holiday, and exclusive perks like gym memberships.
- Why this job: Be the first point of contact for guests and contribute to memorable dining experiences.
- Qualifications: Previous experience in hospitality, excellent communication skills, and attention to detail required.
- Other info: Opportunities for progression and a fun team environment await you!
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a highly organized and customer-focused Reservationist to manage the brand’s reservation system, ensuring that all bookings are handled efficiently and with care. The ideal candidate will have excellent communication skills, attention to detail, and the ability to provide exceptional customer service. As a Reservationist, you will be the first point of contact for guests, managing bookings, answering inquiries, and helping ensure a seamless dining experience.
Key Responsibilities:
– Handle all incoming reservation requests via phone, email, and online platforms, ensuring bookings are accurately recorded and confirmed.
– Manage the reservation system and seating arrangements to optimize table availability and guest flow.
– Communicate with guests to confirm reservations, answer questions, and accommodate any special requests or dietary needs.
– Assist in coordinating large parties, private events, and special occasions, working closely with the restaurant management team.
– Monitor the restaurant’s seating capacity, ensuring reservations are spaced appropriately to avoid overbooking.
– Maintain a friendly and professional demeanour when interacting with guests, addressing inquiries and resolving any issues that may arise.
– Keep accurate records of guest preferences and special requests to enhance the overall guest experience.
– Collaborate with the restaurant management team to ensure that any last-minute changes to reservations are effectively communicated.
– Stay informed about the restaurant’s menu, specials, promotions, and events to provide up-to-date information to guests.
Requirements:
– Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
– Excellent communication and customer service skills, with a warm and professional demeanour.
– Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
– Proficiency with reservation management systems (experience with platforms like OpenTable or SevenRooms is preferred).
– Strong problem-solving skills and the ability to resolve guest issues in a timely and professional manner.
– A passion for providing exceptional guest experiences and contributing to a positive team environment.
Benefits:
– Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
– Unrivalled opportunities for progression across the Group
– 28 days holiday, increasing with length of service up to 5 extra days
– Recommend a friend scheme with great bonuses per individual referral
– Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more
– Reward programmes, long service awards, and staff recognition and incentives
Reservationist employer: Caprice Holdings
Contact Detail:
Caprice Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Familiarise yourself with popular reservation management systems like OpenTable or SevenRooms. Being knowledgeable about these platforms will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Reservationist. This could include handling difficult customer inquiries or managing last-minute changes, which will help you feel more prepared and articulate during the interview.
✨Tip Number 3
Research the restaurant's menu, specials, and any upcoming events. Showing that you are well-informed about the establishment will impress the hiring team and highlight your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the restaurant group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or as a Reservationist. Emphasise your communication skills, attention to detail, and any familiarity with reservation management systems like OpenTable or SevenRooms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage reservations efficiently. Mention specific examples of how you've handled guest inquiries or special requests in the past.
Showcase Your Organisational Skills: In your application, provide examples of how you've successfully managed multiple tasks or reservations simultaneously. This will demonstrate your strong organisational skills, which are crucial for the role.
Highlight Problem-Solving Abilities: Include instances where you've resolved guest issues or adapted to last-minute changes. This will show your potential employer that you can handle challenges effectively and maintain a positive guest experience.
How to prepare for a job interview at Caprice Holdings
✨Know the Reservation System
Familiarise yourself with common reservation management systems like OpenTable or SevenRooms. Being able to discuss your experience with these platforms will show that you're prepared and understand the technical side of the role.
✨Showcase Your Communication Skills
As a Reservationist, you'll be the first point of contact for guests. Practice clear and friendly communication during the interview. Be ready to demonstrate how you would handle inquiries and special requests from guests.
✨Highlight Your Organisational Skills
Prepare examples of how you've managed multiple tasks or reservations in previous roles. Discussing specific situations where your attention to detail made a difference will help illustrate your capability to handle the demands of the job.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to resolve guest issues or adapt to last-minute changes. Sharing these experiences will show your potential employer that you can handle challenges effectively and maintain a positive guest experience.
