Sexy Fish Manchester, located in the heart of Spinningfields, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan – sushi, sashimi, tempura, and robata. The bar is known for offering the world's largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. With creativity and flair at the front of every cocktail & drink created, the Sexy Fish London team won the Best International Restaurant Bar at TOTC 2022 and have brought the same excellence to Manchester.
We are currently seeking a dedicated and accomplished Reception Manager to lead our front-of-house team. As the Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our fabulous restaurant.
Key Responsibilities:
- Oversee the day-to-day operations of the reception area, ensuring high service standards.
- Manage and coordinate reservations, optimizing seating arrangements and guest flow.
- Open Table and/or Seven Rooms experience.
- Supervise and mentor reception staff, providing guidance to maintain a positive work environment.
- Handle guest inquiries and concerns with professionalism and prompt resolution.
- Collaborate with the management team to organize and execute private events and functions.
- Ensure adherence to company policies, procedures, and quality standards.
- Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.
Requirements:
- Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.
- Strong organizational, communication, and interpersonal skills.
- Exceptional problem-solving abilities and a proactive approach to operational challenges.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Familiarity with reservation systems and administrative tasks.
Benefits:
- 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s
- Access to early pay, savings tools & financial coaching via Stream
- Enhanced maternity & paternity leave
- Cycle to work scheme and refer-a-friend bonuses up to £1,000
- English language classes, length of service awards & employee recognition bonuses
- Private medical and life insurance for senior leaders, life insurance for head office employees
- Employee Assistance Programme
- Plus, a structured pension scheme with employer contributions
Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.
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Reception Manager (30 hours) in Manchester employer: Caprice Holdings Ltd.
At Caprice Restaurants, we pride ourselves on being a leading employer in the luxury hospitality sector, offering a vibrant work culture that values exceptional customer service and employee growth. As a Reservationist, you will enjoy a range of benefits including generous dining discounts, access to financial coaching, and enhanced parental leave, all while working in an environment that celebrates diversity and equal opportunity. Join us in redefining dining experiences and be part of a team that is dedicated to excellence and innovation in hospitality.
