Director of Operations

Job Title: Operations Director

Reports To: Owner

Location: Multiple Sites Across the UK

Company Overview:

Caprice Holdings is synonymous with luxury, innovation, and exceptional dining experiences. Operating some of the most iconic restaurants, we are committed to delivering world-class service and unforgettable moments to our guests.

We are seeking a dynamic and experienced Operations Director to oversee our multi-site operations and play a pivotal role in shaping the future success of our esteemed brand.

Key Responsibilities:

• Strategic Leadership: Develop and execute operational strategies to achieve business goals and enhance profitability across all sites.
• Multi-Site Management: Oversee day-to-day operations of multiple venues, ensuring consistency in service excellence, brand standards, and guest satisfaction.
• Financial Performance: Drive revenue growth, manage budgets, and monitor financial performance to meet and exceed targets.
• Team Development: Lead, mentor, and inspire General Managers and site teams to deliver exceptional results, fostering a culture of collaboration and accountability.
• Stakeholder Collaboration: Act as the primary liaison between the owner and site-level teams, providing regular updates on operational performance and strategic initiatives.
• Operational Excellence: Implement and maintain efficient systems, processes, and procedures to optimize operations and ensure compliance with health, safety, and licensing regulations.
• Guest Experience: Champion a guest-focused culture, ensuring each venue delivers memorable, luxury experiences in line with Caprice Holdings’ reputation.
• Innovation and Growth: Identify opportunities for expansion, concept development, and process improvements to maintain competitive edge.
• Charity and Community Engagement: Support and promote Caprice Holdings’ involvement in social responsibility initiatives, enhancing the brand’s reputation and community connections.

Key Requirements:

• Proven track record as an Operations Director or in a senior leadership role overseeing multiple sites in the luxury hospitality sector.
• Strong leadership skills with the ability to motivate and guide teams at all levels.
• Exceptional understanding of financial management, budgeting, and P&L accountability.
• Excellent interpersonal and communication skills to liaise effectively with the owner, senior management, and site teams.
• Thrives in a fast-paced, high-pressure environment and can manage competing priorities effectively.
• Commitment to upholding the highest standards of quality, service, and presentation.
• Forward-thinking with a passion for innovation and continuous improvement.
• Willingness to travel frequently to all sites and work flexible hours as required.
• Proven track record of achieving sales growth and delivery of results
• Natural leader with an ability to inspire performance

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.