Global Assignment Manager

Responsible for the coordination and management of all assignment services for Clients’ employees embarking on a new assignment or transfer, or currently on assignment or returning from assignment. Services may include discussion of cost estimates and calculation/accordance with client policies; policy orientations with assignees and their families – including explanation of balance sheets and allowance calculations, household goods shipment, temporary living, home finding, furniture rental, visa and immigration coordination, cultural training, language training, expense administration; managing return trips, payment of miscellaneous allowances, destination/settling in services; repatriation, etc. Single point of contact for all transactions.

Responsibilities

• Manage the end-to-end lifecycle of all types of mobility services, including short and long-term and commuter assignments and permanent transfers.
• Conduct policy orientation calls, counsel the assignee on the applicable Mobility policy and review allowances and salary calculations.
• Coordinate tax consultation services as required.
• Communicate directly with the client as appropriate.
• Proactively manage all service partners used as part of the relocation process (e.g., visa and immigration, home search and settling in, cultural training, language training, temporary living etc.).
• Manage expenses and coordinate with appropriate departments to ensure timely payments.
• Proactively connect with assignee prior to assignment, while on assignment and when returning from assignment.
• Advise business sponsors on policies and processes, managing their expectations in terms of timescales, costs and key mobility considerations.
• Use technology and systems to track, manage and update each step of the assignment process.
• Manage the household goods process including survey, pack/load, delivery and claims.
• Participate in annual or quarterly meetings with client as required.
• Manage designated supplier relationships, internal and external.
• Meet/exceed service metrics.
• Support Global Team Lead with special projects.

Qualifications

• Bachelor's Degree or equivalent experience.
• Three to five years’ experience within the Global Mobility industry.
• Microsoft Office Suite and knowledge of relocation management software.
• Service Engine experience a plus.
• GMS desired.
• Complete understanding of the relocation and assignment processes including policy fundamentals and allowance calculations.
• Some after-hours communication may be required.
• Ability to multi-task in a high‑pressure environment.

About CapRelo

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.