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- Tasks: Provide top-notch IT support and solve tech problems for your colleagues.
- Company: Join a dynamic team focused on technology and innovation.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for growth.
- Why this job: Be the go-to tech hero and make a real difference in the workplace.
- Qualifications: 1+ years of IT support experience and a passion for problem-solving.
- Other info: Great chance to learn and develop skills in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a proactive and customer-focused IT Support professional to join our team and play a key role in keeping our technology running smoothly. This role is ideal for someone who enjoys solving problems, supporting colleagues, and working across a broad range of systems and devices. You will be the first point of contact for IT support, providing responsive, clear, and practical assistance while also contributing to ongoing improvements, projects, and security-aligned ways of working. Reporting to the IT Team Leader. This role is a hybrid position with the requirement of attending the site on average 2 days a week.
Duties and Key Responsibilities:
- Log, manage, and respond to IT incidents and service requests using a helpdesk system, communicating resolutions clearly.
- Provide first- and second-line support to end users, both on-site and remotely.
- Assist with IT projects, system upgrades, and routine maintenance.
- Deploy and configure new laptops, mobile phones, and other end-user devices.
- Troubleshoot hardware, software, and basic network issues.
- Assist in maintaining an accurate inventory of all IT equipment.
- Support user accounts, permissions, and access across core systems.
- Ensure IT processes align with company policies and security standards.
The ideal candidate will have:
- Minimum of 1 years' experience supporting Windows environments.
- Strong understanding of user needs with a customer-focused mindset.
- Excellent troubleshooting and problem-solving abilities.
- Ability to prioritise workloads and work independently when required.
- Clear communication skills and a strong team-player attitude.
- Good knowledge of Microsoft Windows 10 and 11.
- Experience with Microsoft Office and Microsoft 365.
- Familiarity with helpdesk/ticketing systems.
- Basic TCP/IP networking knowledge and troubleshooting experience.
- Basic knowledge of Microsoft 365 administration, including Active Directory (Entra ID), Teams, Exchange Admin, and SharePoint/OneDrive Admin.
- Basic MDM knowledge (Microsoft Intune preferred).
Desirable:
- Basic knowledge of macOS.
- Relevant IT certifications (e.g. CompTIA, Microsoft).
- An interest in automation and scripting tools such as PowerShell and Power Automate.
- Use of AI tools for productivity and efficiency.
IT Technician in Birmingham employer: Cappfinity
Contact Detail:
Cappfinity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Birmingham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Windows environments or assist users with Microsoft 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer-focused mindset during interviews. Share examples of how you've helped colleagues in the past and how you approach IT support with a positive attitude. It’s all about making tech easier for everyone!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows environments and customer support. We want to see how you've solved problems in the past, so don’t be shy about showcasing your troubleshooting skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Be sure to mention any relevant projects or experiences that align with our needs.
Show Off Your Communication Skills: Since you'll be the first point of contact for IT support, clear communication is key. Use your application to demonstrate how you can explain technical issues in a way that's easy for everyone to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cappfinity
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments and Microsoft 365. Be ready to discuss your experience with troubleshooting, user support, and any relevant IT projects you've worked on. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role is all about being customer-focused, think of examples where you've provided excellent support. Prepare to share stories that highlight your problem-solving abilities and how you’ve communicated solutions clearly to users. This will demonstrate your proactive approach to IT support.
✨Get Familiar with Helpdesk Systems
If you have experience with helpdesk or ticketing systems, be ready to talk about it! If not, do a bit of research on common systems used in the industry. Understanding how to log and manage incidents will show that you’re prepared for the role's responsibilities.
✨Ask Smart Questions
Prepare some thoughtful questions about the team, ongoing projects, or the company’s approach to IT security. This shows your interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
