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For Companies At a Glance
- Tasks: Lead customer engagement strategies and improve service performance using data-driven insights.
- Company: Cappagh Contractors is a leading civil engineering firm focused on utilities and water projects.
- Benefits: Enjoy career growth, ongoing training, and a supportive work environment.
- Why this job: Join a dynamic team dedicated to enhancing customer experiences and making a real impact.
- Qualifications: Experience in customer engagement and strong analytical skills are essential.
- Other info: This role requires a proactive mindset and excellent communication abilities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you passionate about creating great customer experiences and driving measurable performance? Cappagh Contractors are looking for a forward-thinking Customer Engagement and Performance Manager to join our team on the Portsmouth Water AMP8 framework. In this challenging and rewarding role, you’ll be responsible for shaping our customer strategy, managing key relationships, and delivering exceptional service. You’ll take a data-driven approach to performance management—tracking KPIs, including CMEX and BMEX, and leading continuous improvements across customer journeys.
If you have a strategic mindset, a flair for engaging stakeholders, and a proven ability to deliver results, we want to hear from you.
Company
Cappagh Contractors
Reports to
Contract Manager/ Operations Director
Cappagh Contractors are seeking a dynamic Customer Engagement and Performance Manager to drive customer excellence and strategic engagement as part of our partnership on the
Portsmouth Water AMP8 framework. This pivotal role will champion exceptional customer relations, shape customer strategic vision, and manage performance against agreed Key Performance Indicators (KPIs), including CMeX, DMeX and Br-MeX.
Requirements
Key Responsibilities
Requirements
About Cappagh Contractors
Cappagh Contractors is a respected civil engineering company specialising in utilities and water sector projects. We offer opportunities for career progression, ongoing training, and a commitment to quality, safety, and customer service. Working for Cappagh you will be the frontline of our business, embodying our “can do” attitude at every step of the way.
To apply send CV and cover letter using the form on this page – Reference PWCEPM
Customer Engagement and Performance Manager – Portsmouth Water AMP8 employer: Cappagh
Contact Detail:
Cappagh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement and Performance Manager – Portsmouth Water AMP8
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, such as C-MeX, D-MeX, and Br-MeX. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to driving customer engagement and performance.
✨Tip Number 2
Network with professionals in the utilities sector, especially those who have experience in customer engagement roles. Attend industry events or join relevant online forums to gain insights and potentially make connections that could refer you to this position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholder relationships in the past. This role requires strong negotiation skills, so having concrete stories ready will showcase your ability to handle similar situations effectively.
✨Tip Number 4
Stay updated on the latest trends and technologies in customer engagement and performance management. Being knowledgeable about current best practices will not only enhance your application but also give you an edge during interviews.
We think you need these skills to ace Customer Engagement and Performance Manager – Portsmouth Water AMP8
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Engagement and Performance Manager position. Tailor your application to highlight relevant experience in customer engagement and performance management.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for customer experience and performance improvement. Use specific examples from your past roles that demonstrate your strategic mindset and stakeholder engagement skills.
Highlight Relevant Experience: In your CV, emphasise your experience with KPIs such as C-Mex, D-Mex, and Br-Mex. Include any achievements that showcase your ability to drive customer satisfaction and operational performance.
Follow Application Instructions: Ensure you submit your application via the specified form on the Cappagh Contractors website. Reference 'PWCEPM' in your application as instructed, and double-check for any additional documents required.
How to prepare for a job interview at Cappagh
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the key responsibilities of the Customer Engagement and Performance Manager role. Familiarise yourself with KPIs like C-MeX, D-MeX, and Br-MeX, as well as how they relate to customer satisfaction and operational performance.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data-driven decision-making. Be ready to provide examples of how you've used analytics to track performance and improve customer engagement in previous roles.
✨Demonstrate Stakeholder Management Experience
Highlight your skills in managing relationships with stakeholders. Share specific instances where you've successfully navigated challenges or improved collaboration, as this is crucial for the role.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask during the interview. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding customer service and continuous improvement.
