Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key client relationships and ensure smart meter installations are safe and efficient.
- Company: Cappagh Contractors is a leading civil engineering firm in the utilities and water sector.
- Benefits: Enjoy career progression, ongoing training, and a supportive work culture.
- Why this job: Join a dynamic team focused on quality, safety, and customer satisfaction in a vital industry.
- Qualifications: Experience in account management or customer service; strong communication and analytical skills required.
- Other info: Be part of a respected company that values a 'can do' attitude and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Cappagh Contractors is seeking a proactive and customer-centric Non-Household Key Account Officer to support the delivery of Lot B Smart Metering for the Portsmouth Water AMP8
framework. This is a vital role in managing relationships with key commercial and industrial customers, ensuring projects are delivered safely, efficiently, and to the highest quality standards.
Are you a customer-focused professional who thrives on safety, logistics, and delivering quality? We are looking for a Non-Household Key Account Officer to join the Lot B Smart Metering team on the Portsmouth Water AMP8 Framework.
You’ll manage relationships with our key commercial and industrial clients, making sure every smart meter installation is safe, efficient, and tailored to customer needs. You’ll also use data-
driven insights to drive performance and champion quality standards. If you excel in communication, build trusted relationships, and have a keen eye for safety, process, and detail, we’d love to hear from you.
Employer
Cappagh Contractors – Portsmouth Water AMP8 Framework
Reports to
Contracts Manager
Non-Household Key Account Officer – Smart Metering (Lot B), Portsmouth Water AMP8 Cappagh Contractors
Requirements
Key Responsibilities
- Act as the primary point of contact for non-household clients throughout the smart metering programme.
- Champion safety by ensuring all works comply with legislation, company policies, and best practice.
- Monitor and report on project logistics, ensuring installations are planned and executed with minimal disruption to customer operations.
- Collect, analyse, and report data on project performance, utilising insights to drive improvements and inform decision-making.
- Resolve customer issues swiftly and professionally, putting their needs at the centre of every project.
- Coordinate with internal teams and subcontractors to ensure seamless delivery and high standards of work.
- Prepare regular performance and quality reports for internal and client review.
Requirements
- Proven experience in account management, customer service, or stakeholder engagement within utilities, engineering, or infrastructure.
- Demonstrable commitment to safety and operational excellence.
- Excellent organisational, analytical, and communication skills; confident working with data and reporting tools.
- Ability to prioritise customer needs while ensuring project logistics and quality requirements are met.
Relevant qualifications or training in a business, engineering, or customer service discipline preferred.
About Cappagh Contractors
Cappagh Contractors is a respected civil engineering company specialising in utilities and water sector projects. We offer opportunities for career progression, ongoing training, and a commitment to quality, safety, and customer service. Working for Cappagh you will be the frontline of our business, embodying our “can do” attitude at every step of the way.
To apply send CV and cover letter using the form on this page– Reference PWKAO
Apply
Leave this field blank
Name * Address * Telephone * Email * Click below to upload your CV * Browse Files
PDF, Word, Txt files only.
Recaptcha requires verification. I\’m not a robot reCAPTCHA Privacy – Terms
#J-18808-Ljbffr
Non-Household Key Account Officer – Lot B Smart Metering employer: Cappagh Public Works Ltd
Contact Detail:
Cappagh Public Works Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Household Key Account Officer – Lot B Smart Metering
✨Tip Number 1
Familiarise yourself with the smart metering industry and the specific challenges faced by non-household clients. Understanding the nuances of this sector will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with professionals in the utilities and engineering sectors, especially those involved in smart metering. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or resolved issues. Highlighting your customer-centric approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive performance improvements in previous roles. This will align with the job's focus on data-driven insights and demonstrate your capability to contribute effectively.
We think you need these skills to ace Non-Household Key Account Officer – Lot B Smart Metering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer service, or stakeholder engagement. Emphasise any roles where you managed relationships with commercial or industrial clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and safety. Mention specific examples of how you've successfully managed projects or resolved customer issues in the past.
Highlight Relevant Skills: Focus on showcasing your organisational, analytical, and communication skills. Provide examples of how you've used data-driven insights to improve project performance or quality standards.
Show Commitment to Safety: Since safety is a key aspect of the role, include any relevant training or qualifications that demonstrate your commitment to safety and operational excellence in your application.
How to prepare for a job interview at Cappagh Public Works Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Non-Household Key Account Officer. Familiarise yourself with smart metering processes and how they impact customer relationships, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in managing client relationships and resolving issues. Cappagh Contractors values a customer-centric approach, so be ready to discuss how you've put customer needs at the forefront of your previous roles.
✨Emphasise Safety and Quality
Since safety is a key aspect of this role, be prepared to discuss your commitment to safety standards and operational excellence. Share specific instances where you ensured compliance with safety regulations and maintained high-quality work.
✨Demonstrate Analytical Skills
Cappagh Contractors is looking for someone who can use data-driven insights to improve performance. Be ready to talk about your experience with data analysis and reporting tools, and how you've used these skills to inform decision-making in past projects.
