Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers during clean water projects, managing queries and feedback.
- Company: Join Cappagh Contractors, a leading civil engineering firm focused on utilities and water projects.
- Benefits: Enjoy career progression, ongoing training, and a supportive work culture.
- Why this job: Make a real impact in your community while enhancing customer experiences and service excellence.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
- Other info: Represent a respected company and embody a positive, proactive attitude.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Liaison Officer at Cappagh Contractors, you will play a pivotal role in supporting the successful delivery of our clean water projects. You will serve as the principal communication link between project teams, clients, local communities, and individual customers.
Company
Cappagh Contractors
Reports to
Customer Services Manager
As a Customer Liaison Officer at Cappagh Contractors, you will play a pivotal role in supporting the successful delivery of our clean water projects. You will serve as the principal communication link between project teams, clients, local communities, and individual customers, ensuring transparency, understanding, and customer satisfaction throughout all project phases.
Requirements
Key Responsibilities
- Act as the primary point of contact for customers impacted by clean water network works and projects, managing queries, feedback, and complaints promptly and professionally.
- Proactively communicate project information, including timescales, scope of works, and any potential disruptions, using a variety of channels such as letters, door-to-door visits, meetings, and digital communications.
- Liaise closely with project managers, operational site teams, and external stakeholders to coordinate responses and implement solutions that address customer needs.
- Support the distribution and management of customer notifications, surveys, and educational materials relating to water conservation and project impact.
- Attend community meetings and site visits to represent Cappagh Contractors and provide clear, accurate information to members of the public.
- Track and document all customer interactions and feedback, preparing regular reports and insights for internal and client review.
- Assist with the design and delivery of improvement initiatives that enhance the customer experience and reduce complaints.
- Ensure all interactions comply with health, safety, and environmental policies as well as regulations regarding clean water supply.
- Support Cappagh’s reputation for service excellence, positively representing the company at all times.
Experience & Skills
- Previous experience in a customer-facing, liaison, or community engagement role; experience in the utilities or construction sector is advantageous.
- Excellent interpersonal, communication, and active listening skills.
- Problem-solving mindset, with an ability to resolve challenging situations diplomatically.
- Strong organisational skills, able to manage multiple priorities effectively.
- IT literate, comfortable using MS Office and customer management systems.
- Understanding of clean water frameworks, water industry regulations, or construction site practices is desirable.
Qualifications
- Minimum GCSEs (or equivalent) in English and Maths.
- Further education or relevant customer service/community engagement qualifications beneficial.
About Cappagh Contractors
Cappagh Contractors is a respected civil engineering company specialising in utilities and water sector projects. We offer opportunities for career progression, ongoing training, and a commitment to quality, safety, and customer service. Working for Cappagh you will be the frontline of our business, embodying our “can do” attitude at every step of the way.
To apply send your CV and cover letter using the form on this page– Reference PWCLO
Apply
Leave this field blank
Name * Address * Telephone * Email * Click below to upload your CV * Browse Files
PDF, Word, Txt files only.
#J-18808-Ljbffr
Customer Liaison Officer – Clean Water Framework employer: Cappagh Public Works Ltd
Contact Detail:
Cappagh Public Works Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer – Clean Water Framework
✨Tip Number 1
Familiarise yourself with the clean water frameworks and regulations relevant to the role. This knowledge will not only help you understand the projects better but also demonstrate your commitment and expertise during interviews.
✨Tip Number 2
Network with professionals in the utilities and construction sectors. Attend industry events or join online forums to connect with people who can provide insights about the role and potentially refer you to opportunities at Cappagh Contractors.
✨Tip Number 3
Prepare to showcase your interpersonal and communication skills through role-playing scenarios. Practising how to handle customer queries and complaints can give you an edge in demonstrating your problem-solving abilities during the interview.
✨Tip Number 4
Research Cappagh Contractors thoroughly, including their recent projects and community engagement initiatives. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest in contributing to their mission.
We think you need these skills to ace Customer Liaison Officer – Clean Water Framework
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the clean water framework and how it impacts customer interactions.
Tailor Your CV: Highlight your relevant experience in customer-facing roles, especially in utilities or construction. Emphasise your communication skills and any previous work that involved community engagement.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about clean water projects and how your skills align with the role. Use specific examples to demonstrate your problem-solving abilities and interpersonal skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cappagh Public Works Ltd
✨Know the Company and Its Projects
Before your interview, take some time to research Cappagh Contractors and their clean water projects. Understanding their mission, values, and recent initiatives will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with customers or stakeholders in the past. Highlight your ability to manage queries and complaints professionally, as this will be crucial in the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully resolved challenging issues. This could involve managing customer feedback or coordinating with project teams. Show that you can think on your feet and find solutions that satisfy all parties involved.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the company's approach to community engagement or how they measure customer satisfaction. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
