At a Glance
- Tasks: Support customers and communities, ensuring they feel informed and valued.
- Company: Cappagh Browne, a leader in wastewater network maintenance.
- Benefits: Join a customer-focused team with opportunities for growth and development.
- Other info: Dynamic role with a focus on problem-solving and teamwork.
- Why this job: Make a positive impact in local communities while building strong relationships.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 28530 - 34870 £ per year.
At Cappagh Browne, we know that great customer experiences are built through clear communication, trust, and strong relationships.
We're looking for a friendly, proactive, and customer-focused Customer Representative to support customers and communities affected by our civils and utility projects, ensuring they feel informed, supported, and valued throughout their journey with us.
As a Customer Representative, you will act as a key point of contact for customers, providing information about planned works, responding to enquiries, managing customer communications, and helping to resolve issues efficiently and professionally.
You'll engage directly with residents and businesses, maintain accurate records of customer interactions, support community engagement activities, and work closely with operational teams to ensure customers receive timely updates and an excellent service.
This role will see you balancing customer care, administration, and stakeholder engagement to help deliver positive outcomes for both our customers and our business.
About CBUL
Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England.
We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works.
Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions.
With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure.
What We're Looking For
- Experience in a customer service, customer relations, complaints handling, or community-facing role.
- Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing.
- A customer-focused approach with the ability to handle enquiries and challenging situations professionally.
- Good organisational and administrative skills, including experience using IT systems to maintain accurate records.
- Strong problem-solving skills and the ability to work effectively both independently and as part of a team.
- A positive, approachable attitude and a commitment to delivering outstanding customer service.
- A full UK driving licence.
This is a fantastic opportunity to join a business that puts customers at the heart of everything it does.
If you enjoy helping people, building relationships, and making a positive impact in local communities, we'd love to hear from you.
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Customer Representative employer: Cappagh Browne
Cappagh Browne is an excellent employer, offering a dynamic work environment in Eastleigh where you can thrive as a Yard & Plant Operations Specialist. With a strong emphasis on teamwork and employee development, we provide opportunities for growth while ensuring a safe and organised workplace. Join us to be part of a company that values efficiency, reliability, and the well-being of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cappagh Browne. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cappagh Browne before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cappagh Browne:Your cover letter is your chance to shine! Tell us why you want to work at Cappagh Browne specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cappagh Browne!
How to prepare for a job interview at Cappagh Browne
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
