At a Glance
- Tasks: Build strong relationships and ensure successful AI deployment for enterprise customers.
- Company: Dynamo AI, a leader in reliable and secure AI systems.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work closely with top financial institutions and navigate complex operational challenges.
- Why this job: Be at the forefront of AI adoption with major enterprises and make a real impact.
- Qualifications: Experience in customer success or account management, strong communication skills.
The predicted salary is between 120000 - 180000 £ per year.
About Dynamo AI
At Dynamo AI, we help enterprises deploy AI systems that are reliable, secure, observable, and production-ready. As organizations accelerate adoption of Generative AI, they face growing challenges around reliability, governance, latency, safety, compliance, and operational control. Dynamo AI provides the infrastructure, evaluation frameworks, and real-time guardrails that allow enterprises to confidently operationalize AI at scale. We work closely with enterprises and regulated industries to bridge the gap between AI experimentation and production deployment — enabling organizations to deploy AI systems safely, efficiently, and responsibly.
Customer Success Managers at Dynamo AI work directly with enterprise customers to ensure they successfully adopt, operationalize, and scale AI systems in real-world production environments. Acting as the primary post-sales partner for customers, this role sits at the intersection of relationship management, operational coordination, and enterprise AI deployment success. You will work closely with some of the world’s largest financial institutions and regulated enterprises as they navigate the operational, governance, and organizational challenges of deploying AI safely and responsibly at scale. Success in this role requires strong ownership, stakeholder management, and the ability to coordinate across both business and technical teams to drive long-term customer outcomes and adoption.
About the Role
We are looking for a Customer Success Manager to partner closely with enterprise customers after deployment to ensure they successfully adopt, operationalize, and derive measurable value from Dynamo AI’s platform. This role sits at the intersection of customer relationship management, program coordination, and enterprise AI deployment success. You will act as the primary point of contact for customers post-sale — helping coordinate across product, engineering, support, and go-to-market teams to ensure customers successfully operationalize Dynamo AI’s platform in complex real-world environments. Many of our customers are large financial institutions and regulated enterprises deploying AI into critical business workflows. This role provides a unique opportunity to work at the forefront of enterprise AI adoption, helping some of the world’s most sophisticated organizations navigate the operational, governance, and organizational challenges of deploying AI safely and responsibly at scale.
Customer Success Managers at Dynamo AI are trusted customer partners who help drive long-term adoption, customer satisfaction, and operational success. Success in this role requires strong ownership, relationship management, operational coordination, and the ability to navigate complex stakeholder environments across both business and technical teams. This role is based in London and will work closely with customers across the UK and Europe.
In This Role You’ll Own Customer Relationships
- Serve as the primary post-sales point of contact for enterprise customers
- Build trusted relationships with stakeholders across business, operations, engineering, risk, compliance, and security teams
- Partner closely with large enterprise and financial institution customers deploying AI into mission-critical and regulated workflows
- Develop a deep understanding of customer goals, operational priorities, and deployment challenges
- Ensure customers feel supported throughout the deployment and adoption lifecycle
Drive Customer Success and Deployment
- Help customers successfully operationalize Dynamo AI’s products within their organizations
- Drive customer adoption, engagement, and long-term value realization
- Monitor customer health, deployment progress, and adoption patterns
- Proactively identify risks, blockers, or gaps that may impact customer success
- Help customers navigate real-world operational, governance, security, and compliance considerations as they scale AI deployments
- Coordinate internal teams to ensure timely issue resolution and customer support
Coordinate Cross-Functional Execution
- Partner closely with engineering, product, support, and go-to-market teams to manage customer priorities and deployment needs
- Coordinate onboarding activities, deployment milestones, training sessions, and follow-up actions
- Ensure alignment between customer expectations and internal delivery teams
- Track action items and drive accountability across multiple stakeholders and workstreams
Support Growth and Expansion
- Identify opportunities for deeper adoption and expansion within customer accounts
- Partner with sales and leadership teams on renewals, strategic growth opportunities, and account expansion
- Surface customer feedback and operational learnings to improve Dynamo AI’s platform and customer experience
- Help develop scalable customer success processes, playbooks, and best practices
You Might Thrive In This Role If You
- Enjoy building long-term customer relationships and acting as a trusted advisor
- Are highly organized and comfortable coordinating across multiple teams and stakeholders
- Thrive in fast-moving environments with evolving customer needs
- Have strong ownership and naturally follow through on details
- Are comfortable working with both business and technical stakeholders
- Enjoy solving operational and customer challenges collaboratively
- Care deeply about customer outcomes and long-term success
- Are excited about working with large enterprises and financial institutions deploying AI into real-world production environments
Preferred Qualifications
- Experience in customer success, account management, program management, consulting, enterprise SaaS, or related customer-facing roles
- Strong stakeholder management and communication skills
- Experience managing enterprise customers or complex strategic accounts
- Ability to coordinate cross-functional initiatives and drive execution across multiple teams
- Comfortable working in technical environments and learning AI-related concepts
- Strong problem-solving, operational coordination, and organizational skills
Nice To Have
- Experience working with AI, enterprise software, cloud technologies, or technical platforms
- Familiarity with regulated industries such as financial services, healthcare, and government
- Experience supporting enterprise deployments or operational transformation initiatives
- Background in enterprise SaaS or high-growth technology companies
Why This Role Help Shape Real-World Enterprise AI Adoption
You will work directly with some of the world’s largest and most sophisticated organizations as they operationalize AI across regulated and mission-critical environments. This role offers a front-row seat to how enterprises are transforming workflows, governance models, and operational processes around AI adoption.
Become a Trusted Customer Partner
You will play a central role in helping customers navigate the operational and organizational realities of enterprise AI deployment at scale.
Drive Meaningful Customer Impact
Your work will directly influence customer adoption, long-term success, and the real-world impact of AI deployments across enterprises.
Help Build the Future of Enterprise AI
You will help shape how Dynamo AI supports organizations deploying AI safely, responsibly, and effectively in production environments.
Base Salary Range: 120,000-180,000 pounds
Senior Customer Success Manager (UK/EU) employer: Capitolis
Dynamo AI is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful customer impact in the rapidly evolving field of AI. Based in London, the company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, allowing team members to thrive while working with some of the world's largest financial institutions. With a focus on employee development and a commitment to operational excellence, Dynamo AI provides a unique environment for those passionate about shaping the future of enterprise AI.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (UK/EU)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Customer Success Manager role at Dynamo AI.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on AI deployment and customer success strategies. This will not only demonstrate your knowledge but also position you as a valuable asset for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to reach out directly. Plus, it gives you a better chance to showcase your passion for Dynamo AI and the impact you want to make in the customer success space.
We think you need these skills to ace Senior Customer Success Manager (UK/EU)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and how it aligns with Dynamo AI's mission of operationalising AI safely and effectively.
Showcase Your Relationship Management Skills:We want to see how you build trusted relationships with stakeholders. Share specific examples of how you've successfully managed customer relationships and driven long-term value in previous roles.
Demonstrate Your Problem-Solving Abilities:In your application, highlight instances where you've navigated complex challenges or coordinated across multiple teams. This will show us that you're ready to tackle the operational and governance hurdles our customers face.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Dynamo AI.
How to prepare for a job interview at Capitolis
✨Know Your Stuff
Before the interview, dive deep into Dynamo AI's products and services. Understand how they help enterprises deploy AI systems and be ready to discuss specific examples of how you can contribute to customer success in this context.
✨Showcase Your Relationship Skills
Prepare to share examples of how you've built and maintained strong relationships with stakeholders in previous roles. Highlight your experience in managing complex accounts and how you’ve navigated challenges to ensure customer satisfaction.
✨Be Ready for Technical Questions
Brush up on AI concepts and the technical aspects of enterprise software. You might be asked about how to address operational or compliance challenges when deploying AI, so being knowledgeable will show you’re serious about the role.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you identified risks or blockers in a project and how you resolved them. This will illustrate your proactive approach and ability to coordinate across teams, which is crucial for a Customer Success Manager.
