At a Glance
- Tasks: Manage student accommodation, oversee teams, and ensure a welcoming environment.
- Company: Join the vibrant team at Student Castle & Capitol Students.
- Benefits: 33 days annual leave, health initiatives, and a bonus scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on student life while developing your career.
- Qualifications: Degree in a related field and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
Join the vibrant team at Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming \"home away from home\" experience for all our student residents.
We are seeking a dedicated professional to fill the position of Property Manager for our Millennium View Property in Coventry.
Key Duties & Responsibilities
1. Office Administration
-Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
-Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners.
-Develop, review and update office documents as necessary.
-Manage staff holidays and sickness logs.
-Manage timesheets and ensure correct hours are submitted to payroll.
-Respond to student requests and queries on generic site email address.
-Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
-Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
-Ensure that spending and revenue meets budgetary targets.
-Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
-Manage any nomination agreements that are in place.
2. Customer Care and Pastoral Support
-Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
-Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life
-Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy
-Organise social events with student input.
-Monitor social media and regularly update all social media streams.
-Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
3. Business Development
-Arrange and perform sales viewings for prospective customers.
-Promote the business at university open days.
-Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
-Develop and implement new marketing strategies.
-Build and maintain close relationships with universities and other educational establishments.
4. Facilities Management Support
-Log and inform facilities team of maintenance issues.
-Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
-Liaise with contractors for maintenance issues unable to be dealt with in house.
-Advise students of works to be carried out and access to rooms being required.
-Ensure servicing and maintenance records are kept up to date.
-Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
-Work with FM team to explore new options for maintenance and service partners.
5. Other Duties
-Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
-Perform and document regular inspections of student flats.
-Manage summer deep clean and maintenance programme of works.
-Recruit new staff members to all departments as necessary.
-Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.
Experience & Skills:
- A degree level qualification in a related field is desirable
- PBSA/ University Accommodation Sector/ hospitality/ BTR Experience
- Strong communicator and relationship builder
- Able to work in a fast-paced and often reactive environment
- Work effectively as an individual and as a team player
- Be extremely organized with the ability to multi-task
- Meticulous attention to detail
Why Join Our Team:
At Capitol Students, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:
· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
· Health and Wellbeing Initiatives: Your health matters to us.
· Virtual GP Access: Easy and convenient healthcare at your fingertips.
· Health Cash Plan: Taking care of your health expenses.
· Company Paid Sick Leave: We support you during challenging times.
· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
· Maternity Wardrobe Support: Looking and feeling great during pregnancy.
· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
· Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
· Me Day: Take a break, you've earned it.
· Access to Deals & Discounts: Enjoy exclusive perks.
· Career Celebration Awards: Recognizing your achievements along the way.
….. and more!
More details and eligibility criteria will be shared with the successful candidate!
- Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.
Property Manager employer: Capitol Students
Capitol Students is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture in the heart of Coventry, employees benefit from a generous 33 days of annual leave, health and wellbeing initiatives, and opportunities for professional development within the Purpose-Built Student Accommodation sector. Join us to make a meaningful impact while enjoying a supportive environment that celebrates life's milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Student Castle or Capitol Students on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for property management roles. We recommend practising your answers with a friend to boost your confidence.
✨Tip Number 3
Show off your personality during interviews! We want to see how you’d fit into our vibrant team, so don’t be afraid to let your passion for student accommodation shine through.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Manager role. Highlight your relevant experience in property management, customer care, and team leadership to show us you’re the perfect fit!
Showcase Your Skills:We want to see your strong communication and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed teams or improved processes.
Be Personable:Remember, we’re looking for someone who can build relationships with students and staff alike. Let your personality come through in your application – we love a bit of character!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capitol Students
✨Know the Company Inside Out
Before your interview, take some time to research Student Castle and Capitol Students. Understand their mission, values, and what makes them stand out in the Purpose-Built Student Accommodation sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Property Manager, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your ability to create schedules, manage teams, and ensure everything runs smoothly, as these are crucial for the role.
✨Demonstrate Your Communication Skills
Effective communication is vital in this position. Be ready to discuss how you've built relationships with students, staff, and external partners. Share specific instances where your communication skills helped resolve issues or improve customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
