Property Manager in Hampshire, Portsmouth

About Us: Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Property Manager for our Southampton Property.

Key Duties & Responsibilities

• Office Administration
  • Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
  • Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners.
  • Develop, review and update office documents as necessary.
  • Manage staff holidays and sickness logs.
  • Manage timesheets and ensure correct hours are submitted to payroll.
  • Respond to student requests and queries on generic site email address.
  • Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
  • Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.
  • Ensure that spending and revenue meets budgetary targets.
  • Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
  • Manage any nomination agreements that are in place.
• Customer Care and Pastoral Support
  • Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.
  • Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life.
  • Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy.
  • Organise social events with student input.
  • Monitor social media and regularly update all social media streams.
  • Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.
• Business Development
  • Arrange and perform sales viewings for prospective customers.
  • Promote the business at university open days.
  • Utilise online materials and social media to promote the Capitol Students and Student Castle brand.
  • Develop and implement new marketing strategies.
  • Build and maintain close relationships with universities and other educational establishments.
• Facilities Management Support
  • Log and inform facilities team of maintenance issues.
  • Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
  • Liaise with contractors for maintenance issues unable to be dealt with in house.
  • Advise students of works to be carried out and access to rooms being required.
  • Ensure servicing and maintenance records are kept up to date.
  • Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.
  • Work with FM team to explore new options for maintenance and service partners.
• Other Duties
  • Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.
  • Perform and document regular inspections of student flats.
  • Manage summer deep clean and maintenance programme of works.
  • Recruit new staff members to all departments as necessary.
  • Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.

Experience & Skills:

• A degree level qualification in a related field is desirable.
• PBSA/ University Accommodation Sector/ hospitality/ BTR Experience.
• Strong communicator and relationship builder.
• Able to work in a fast-paced and often reactive environment.
• Work effectively as an individual and as a team player.
• Be extremely organized with the ability to multi-task.
• Meticulous attention to detail.

Why Join Our Team:

At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:

• 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
• Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
• Health and Wellbeing Initiatives: Your health matters to us.
• Virtual GP Access: Easy and convenient healthcare at your fingertips.
• Health Cash Plan: Taking care of your health expenses.
• Company Paid Sick Leave: We support you during challenging times.
• Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
• Maternity Wardrobe Support: Looking and feeling great during pregnancy.
• A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
• Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
• Me Day: Take a break, you've earned it.
• Access to Deals & Discounts: Enjoy exclusive perks.
• Career Celebration Awards: Recognizing your achievements along the way.

More details and eligibility criteria will be shared with the successful candidate!

Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.