Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service and operations for a leading Greek food importer.
- Company: Join a dynamic team passionate about quality Greek food and wine.
- Benefits: Enjoy a competitive salary, 25 days holiday, and employee discounts.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Self-motivated with excellent communication skills; experience in customer service preferred.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 30000 - 32000 £ per year.
This leading Greek importer and distributor of the finest Greek food and wine is looking for an experienced Customer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London. They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience. If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.
About Them
Their mission is to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:
- Producers - the foundation of everything we do
- Excellence - In our products and services
- Respect - Fair treatment of producers, customers and the team
- Creativity - Encourage new ideas and fun
- Sustainability - Taking responsibility for our impact on the planet
Benefits
- Competitive Salary: £30,000 - £32,000 per annum
- Holiday: 25 days holiday (plus January 1, December 25, 26)
- Company pension scheme
- Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company
About The Role
The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.
Key Responsibilities
- Customer contact and order intake
- Order processing and fulfilment
- Delivery issues, complaints and credits
- Product shortages and substitutions
- Delivery schedules and customer communications
- Sampling and product information support
- New customer onboarding
Ideal Candidate / Qualifications
- Be self-motivated, energetic, resilient and well organised
- Learn and apply that knowledge quickly
- Work closely within the small Sales team
- Be solution focused, adapt to changing priorities and complete tasks professionally and according to deadlines
- Have a genuine passion for quality food and the hospitality sector
- Excellent English written and verbal communication skills are a must
- At least 3 years' relevant experience within an SME in the UK
Experience of any of the following will be useful but not essential:
- Food, Drinks, or FMCG sector
- Working in/with Greece
Location
Bermondsey, London (5-minute walk from Bermondsey tube station)
Hours
During Training: Monday - Friday 8:30 - 17:30. Thereafter, hours will alternate weekly between the hours above and those below:
- Sunday 14:30 - 17:30 (from home)
- Monday - Wednesday 8:30 - 17:30
- Thursday 8:30 - 18:30
- Friday 8:30 - 13:00
Additional Information
Please note, candidates must be authorised to work in the UK. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.
Customer Service Coordinator employer: Capitol-Invest - Société Immobilière de la région de Bruxelles
Contact Detail:
Capitol-Invest - Société Immobilière de la région de Bruxelles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and mission. This will not only help you in interviews but also show your genuine interest in joining their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions related to customer service and operations. Think of examples from your past experiences that highlight your problem-solving skills and resilience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for quality food and wine shine through! We want to see that you’re genuinely excited about the role and the products we offer.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or operations. If you’ve worked in a similar business, share those stories! We love seeing how your background fits with our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capitol-Invest - Société Immobilière de la région de Bruxelles
✨Know Your Products
Before the interview, take some time to research Greek food and wine. Familiarise yourself with popular products and their unique qualities. This will not only show your passion but also help you answer questions confidently.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved service. Highlight your ability to stay calm under pressure and how you adapt to changing priorities, as these are key in a fast-paced environment.
✨Show Your Team Spirit
Since the role involves working closely with various teams, be ready to discuss how you collaborate with others. Share specific instances where you contributed to team success or helped resolve conflicts, showcasing your solution-focused mindset.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the company’s values, sustainability efforts, or future product launches. This demonstrates your genuine interest in the role and aligns with their mission to bring quality food and wine to the UK.
