Refrigeration Service Manager in Cambridge

Overview

Refrigeration Service Manager required by a well-established and expanding refrigeration company. This is a hybrid, full-time, permanent position based across East Anglia. The role leads the service department and combines hands-on technical work with strategic leadership.

Why Them

The company delivers high-quality refrigeration and air conditioning solutions across multiple sectors. They offer a supportive, professional, and forward-thinking environment where leadership, ideas, and technical expertise are recognised and valued, with excellent opportunities for career progression.

Compensation and Benefits

• Competitive Salary: £60,000 – £70,000 per annum depending on experience, including an annual bonus
• Holidays: 23 days plus bank holidays, increasing with service
• Pension scheme
• Other benefits: Crew cab van or electric car, flexible and hybrid working, ongoing training and career development opportunities within the business

About The Role

As a Refrigeration Service Manager, you will lead a service department, combining hands-on technical expertise with strategic leadership. You will manage and develop a team of refrigeration engineers and support staff, ensuring high standards of service delivery, compliance, and customer satisfaction. Working hours are 40 hours per week, with a flexible hybrid working arrangement.

Key Duties And Responsibilities

• Lead, manage, and mentor a team of refrigeration engineers and support staff, overseeing daily operations, scheduling, resource planning, and workloads.
• Ensure compliance with health & safety, F-Gas regulations, and company procedures while maintaining high standards of customer service and resolving escalated issues.
• Monitor departmental performance, including KPIs, budgets, and service quality, driving business growth and continuous improvement.
• Support recruitment, training, and development of the service team, building a skilled and high-performing workforce.
• Liaise with clients, suppliers, and internal teams, using Microsoft Office 365 and other systems to manage operations efficiently.

About You

As a Refrigeration Service Manager, you will have strong technical knowledge and proven leadership ability. You are highly organised, able to manage priorities and deadlines effectively, and take pride in delivering excellent customer service. You will hold relevant refrigeration qualifications, including F-Gas and City & Guilds NVQ Level 2 in refrigeration. You are confident leading a team, proactive in resolving issues, and motivated by the opportunity to develop the department and grow the business. You will also need to have a full UK driving licence.

How to Apply

If you have the relevant skills and experience for the Refrigeration Service Manager position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Refrigeration Service Manager, Refrigeration Team Lead, Refrigeration Operations Manager, Service Manager – HVAC, Commercial Refrigeration Manager, Air Conditioning Service Manager, F-Gas Manager, Refrigeration Department Manager, Refrigeration & AC Team Lead

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Note: This description is intended for candidate information and does not include every duty or responsibility that may be assigned.