Capital One UK is seeking a proactive Continuous Improvement Lead in Nottingham to bridge operational strategy and delivery, leading cross‑department projects to improve customer experience and reduce waste in the contact centre.
The role partners with technology and suppliers, requires strong analytical and change leadership skills, and offers a hybrid working model with in‑office days and extensive development opportunities.
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Hybrid Continuous Improvement Lead – Contact Centre in Nottingham employer: CapitalOne
Capital One is an exceptional employer, recognised for its commitment to employee growth and a vibrant work culture. With a hybrid working model that promotes flexibility, extensive career development opportunities, and a comprehensive benefits package prioritising wellbeing, employees can thrive both personally and professionally in our inspiring Nottingham office. Join us to be part of a diverse team that values innovation and collaboration, making a meaningful impact in the lending industry.
