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For Companies At a Glance
- Tasks: Support users with enquiries and ensure smooth platform operations.
- Company: Dynamic financial software company focused on user satisfaction.
- Benefits: Stable full-time role, regular hours, and growth opportunities.
- Why this job: Join a supportive team and make a difference in users' financial journeys.
- Qualifications: Bachelor's degree or Diploma, fluent in Chinese and English, customer service experience.
- Other info: Office-based role with a collaborative environment and potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
We are a financial software company providing stock analysis software and associated services to users and members. We are expanding our customer support team and are looking for responsible and stable Customer Support Executives to support our platform users and daily operations.
Key Responsibilities
- Customer & Platform Support (Main Role)
- Handle customer enquiries via WhatsApp, system and community platforms
- Provide after-sales support on products, membership and courses
- Respond clearly and patiently to user questions and issues
- Follow up cases and ensure proper resolution and records
- Daily Operations & Internal Coordination
- Assist in course notifications and user communications
- Maintain FAQ, standard replies and customer records
- Work closely with operations, sales and technical teams to close issues
- Additional Support (Advantage)
- Assist in simple screen recording or tutorial videos when required
- Use AI tools to improve work efficiency
Requirements
- Must Have
- Bachelor's degree or Diploma with relevant experience
- Fluent in written and spoken Chinese and English
- Experience in customer service, client support or admin support
- Familiar with Excel / Word / Google Workspace
- Responsible, patient and detail-oriented
- Willing to learn financial software systems and platform operations
- Nice to Have (Advantage)
- Experience in financial industry or software platform
- Experience in membership / course / community support
- Able to do simple screen recording or basic editing
- Willing to use AI tools to improve efficiency
Working Hours & Location
Working hours: 9:30am – 6:30pm, 5-day work week (shift arrangement)
Office-based position
Why Join Us
- Stable full-time position in financial software industry
- Regular working hours and professional environment
- Opportunity to grow in platform operations and user support
Customer Support Executive (Financial Software) in London employer: CAPITALMASTER PTE. LTD.
Contact Detail:
CAPITALMASTER PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Financial Software) in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer support approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with financial software and tools like Excel and Google Workspace. If you can demonstrate your ability to use these tools effectively, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Executive (Financial Software) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer service and any relevant skills that match our job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be handling customer enquiries, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application, and don't forget to proofread for any typos or errors. We appreciate attention to detail!
Highlight Relevant Experience: If you've worked in customer support or have experience with financial software, make sure to mention it! We love candidates who can relate their past roles to what we do here at StudySmarter. Share specific examples of how you've helped customers in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CAPITALMASTER PTE. LTD.
✨Know Your Stuff
Make sure you understand the financial software and customer support landscape. Brush up on common queries users might have and be ready to discuss how you would handle them. This shows you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be handling customer enquiries via various platforms, practice clear and patient communication. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past. This will highlight your experience and approach.
✨Familiarise Yourself with Tools
Get comfortable with tools like Excel, Google Workspace, and any AI tools that could enhance efficiency. If you can demonstrate your ability to use these tools effectively during the interview, it’ll give you an edge over other candidates.
✨Be Ready to Learn
Express your willingness to learn about financial software systems and platform operations. Share any relevant experiences where you quickly adapted to new technologies or processes. This shows you're not just looking for a job, but are keen to grow with the company.
