Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with enquiries and ensure smooth platform operations.
- Company: Dynamic financial software company focused on user satisfaction.
- Benefits: Stable full-time role, regular hours, and growth opportunities.
- Why this job: Join a supportive team and make a difference in user experience.
- Qualifications: Bachelor’s degree or Diploma, fluent in Chinese and English, customer service experience.
- Other info: Opportunity to learn about financial software and improve efficiency with AI tools.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
We are a financial software company providing stock analysis software and associated services to users and members. We are expanding our customer support team and are looking for responsible and stable Customer Support Executives to support our platform users and daily operations.
Key Responsibilities
- Customer & Platform Support (Main Role)
- Handle customer enquiries via WhatsApp, system and community platforms
- Provide after-sales support on products, membership and courses
- Respond clearly and patiently to user questions and issues
- Follow up cases and ensure proper resolution and records
- Daily Operations & Internal Coordination
- Assist in course notifications and user communications
- Maintain FAQ, standard replies and customer records
- Work closely with operations, sales and technical teams to close issues
- Additional Support (Advantage)
- Assist in simple screen recording or tutorial videos when required
- Use AI tools to improve work efficiency
Requirements
- Must Have
- Bachelor’s degree or Diploma with relevant experience
- Fluent in written and spoken Chinese and English
- Experience in customer service, client support or admin support
- Familiar with Excel / Word / Google Workspace
- Responsible, patient and detail-oriented
- Willing to learn financial software systems and platform operations
- Nice to Have (Advantage)
- Experience in financial industry or software platform
- Experience in membership / course / community support
- Able to do simple screen recording or basic editing
- Willing to use AI tools to improve efficiency
Working Hours & Location
Working hours: 9:30am – 6:30pm, 5-day work week (shift arrangement). Office-based position.
Why Join Us
- Stable full-time position in financial software industry
- Regular working hours and professional environment
- Opportunity to grow in platform operations and user support
Customer Support Executive (Financial Software) employer: CAPITALMASTER PTE. LTD.
Contact Detail:
CAPITALMASTER PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Financial Software)
✨Tip Number 1
Get to know the company inside out! Research our financial software and understand how it helps users. This way, when you chat with us during interviews, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to express yourself clearly and patiently. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. We love candidates who can think on their feet and provide great support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Support Executive (Financial Software)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer support and financial software shine through. We love seeing candidates who are genuinely excited about helping users and improving their experience with our platform.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service and any familiarity with financial software. We want to see how your skills align with what we do at StudySmarter!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and avoid jargon. We appreciate applicants who can communicate effectively, just like you would when assisting our users.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CAPITALMASTER PTE. LTD.
✨Know Your Stuff
Make sure you understand the financial software and customer support landscape. Brush up on common customer queries and how to handle them, especially in both English and Chinese. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Communication Skills
Since you'll be handling customer enquiries via various platforms, practice clear and patient communication. During the interview, demonstrate your ability to explain complex concepts simply and effectively. Role-play scenarios can help you prepare.
✨Highlight Your Team Spirit
This role involves working closely with different teams. Be ready to share examples of how you've collaborated with others in past roles. Emphasise your ability to coordinate and resolve issues as part of a team, which is crucial for daily operations.
✨Embrace Technology
Familiarise yourself with AI tools and software that can enhance efficiency. If you have experience with screen recording or creating tutorial videos, mention it! Showing a willingness to learn and adapt to new technologies will set you apart.
