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- Tasks: Be the friendly face at the front desk, helping guests check in and out smoothly.
- Company: Join a vibrant resort team dedicated to creating memorable guest experiences.
- Benefits: Enjoy flexible hours, potential for growth, and a fun work environment.
- Why this job: Perfect for those who love customer service and want to make a difference in guests' stays.
- Qualifications: High school diploma required; experience in hospitality is a plus.
- Other info: Bilingual skills are a bonus; must be available evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Job Description – Non-Exempt
Position Title: Guest Services Associate– Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
Purpose
The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties And Responsibilities
- Responsibilities listed may not apply to all locations
- Is responsible for the efficient and courteous operation of the front desk
- Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
- Answers and transfers all calls from the switchboard using proper telephone etiquette
- Answers guest questions about local restaurants and attractions
- Makes courtesy calls and follow up calls to all guests’ issues
- Sends confirmation letters to owners/guests
- Coordinates with all other departments to ensure a smooth response to guest’s requests
- Processes all incoming revenue from all departments daily
- Opens and closes the credit card machines and cashier audit reports
- Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
- Orders office supplies as needed
- Prepares night audit daily
- Enters maintenance and service requests in SPI promptly
- Makes reservations most courteously and efficiently
- Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
- Runs reports and corrects errors before the guests checkin
- Performs any other inventory management changes as directed by the supervisor or manager
- Prepares check-in packets for the upcoming week
- Makes rental calls to notify owners whether their villa rented or not
- Responds to online reviews
- Reconciles rentals for the previous month
- Checks online travel agents for rental inbounds
- Makes daily post office and banking runs
- BlocksRCI points for unpaid accounts
- ManagesRCI banking, membership changes, and cancellations
- All other duties as assigned by management
General Statement – Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/ GED
- Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
Skills, Knowledge, And Abilities
- Basic computer skills
- Close attention to detail
- Excellent Customer Service skills with the ability to work under pressure
- Bilingual is a plus
- Active listener with the ability to solve problems
- Ability to Work with minimal supervision
- Excellent verbal and written communication skills
- Flexible schedule –Ability to work evenings, holidays and weekends are a must
Shift: Additional hours may be necessary to cover shifts and meet deadlines
- Regular Hours and Weekend
Travel
- None
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Guest Services Associate employer: Capital Vacations
Contact Detail:
Capital Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Associate
✨Tip Number 1
Familiarise yourself with the local area and attractions. As a Guest Services Associate, you'll be expected to answer questions about restaurants and activities, so having this knowledge will help you stand out during the interview.
✨Tip Number 2
Practice your telephone etiquette. Since you'll be handling calls from guests, demonstrating excellent communication skills over the phone can give you an edge. Consider role-playing common scenarios with a friend.
✨Tip Number 3
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview process, highlight any previous experience where you've successfully resolved guest issues or provided exceptional service.
✨Tip Number 4
Be prepared to discuss your ability to work under pressure. The role requires handling multiple tasks efficiently, so think of examples from past experiences where you've thrived in a fast-paced environment.
We think you need these skills to ace Guest Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the hospitality or resort industry. Emphasise any roles where you handled guest interactions or worked at a front desk.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific skills that align with the job description, such as attention to detail and problem-solving abilities.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Guest Services Associate, like communication, active listening, and the ability to work under pressure. If you're bilingual, make sure to mention this as it’s a plus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Capital Vacations
✨Showcase Your Customer Service Skills
As a Guest Services Associate, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled difficult situations or gone above and beyond for a guest in previous roles.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing reservations and processing transactions. During the interview, highlight instances where your attention to detail has positively impacted your work or improved guest satisfaction.
✨Familiarise Yourself with Local Attractions
Since you'll be answering guest questions about local restaurants and attractions, do some research beforehand. Mentioning a few popular spots during your interview can show your enthusiasm and readiness to assist guests.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice responses to common situations you might face at the front desk, such as dealing with an unhappy guest or managing multiple tasks simultaneously.
