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For Companies At a Glance
- Tasks: Lead a dynamic Box Office team and deliver top-notch customer service.
- Company: Join Capital Theatres, a hub for world-class live performances in Edinburgh.
- Benefits: Enjoy competitive pay, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of an exciting cultural scene and make a real impact on ticket sales.
- Qualifications: Experience in customer service and data analysis is a plus.
- Other info: Work in iconic venues and help shape Edinburgh's artistic landscape.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for someone to join our busy and highly skilled Box Office team, working across Capital Theatre’s three Edinburgh venues: Festival Theatre, King’s Theatre and Studio Theatre.
About the role
The Box Office Supervisor (Data Lead) will play a key role in delivering excellent customer service and strong sales performance across Capital Theatres’ Box Office operations, including ticket sales, memberships, donations, and effective cross- and up-selling. The role also supports the accurate and meaningful use of data across the organisation, providing reports and analysis as required. As part of the Box Office supervisory team, the post-holder leads by example, sets high standards, and supports the day-to-day leadership of Box Office Assistants.
How to apply
Please send a CV and cover letter addressing how your experience and skills match the role and responsibilities to recruitment@capitaltheatres.com. The cover letter should be no longer than two sides of A4. Please also fill out the Additional Information form and Equal Opportunities form below and include this in your application.
Capital Theatres operates three prominent venues in Edinburgh: Festival Theatre, Studio Theatre, and Kings Theatre. Our venues host a wide variety of performances, including drama, dance, opera, music, musicals, comedy, and cinema.
- Festival Theatre (1915 seats) is one of the largest stages in the UK and regularly hosts major touring productions.
- Studio Theatre (155 seats) plays an essential role in the development and presentation of new works in Edinburgh’s dynamic cultural scene.
- Kings Theatre (1125 seats) is currently undergoing an extensive refurbishment, with plans to reopen in Spring 2026 as a major mid-scale touring venue.
The home of world-class live performance in Scotland, sharing extraordinary experiences with everyone, again and again.
Box Office Supervisor (Data Lead) employer: Capital Theatres
Contact Detail:
Capital Theatres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Supervisor (Data Lead)
✨Tip Number 1
Get to know the venues! Familiarise yourself with the Festival Theatre, King's Theatre, and Studio Theatre. Understanding their unique vibes and what they offer will help you stand out in interviews and show your genuine interest in the role.
✨Tip Number 2
Show off your data skills! As a Box Office Supervisor (Data Lead), you'll need to demonstrate your ability to analyse and report on ticket sales and customer data. Prepare examples of how you've used data to drive sales or improve customer service in past roles.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about delivering excellent service, think of some tricky customer situations you've handled before. Be ready to share these stories during your interview to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! While sending your CV and cover letter is essential, make sure to fill out the Additional Information and Equal Opportunities forms too. This shows you're thorough and really want to be part of our team at Capital Theatres.
We think you need these skills to ace Box Office Supervisor (Data Lead)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Box Office Supervisor role. Highlight your experience in customer service, sales performance, and data management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter should be a reflection of your personality and passion for the role. Keep it concise, no longer than two sides of A4, and directly address how your experience matches the responsibilities outlined in the job description.
Showcase Your Leadership Skills: As a potential leader in our Box Office team, it’s important to demonstrate your leadership abilities. Share examples of how you’ve led by example or set high standards in previous roles. We love seeing candidates who can inspire others!
Don’t Forget the Forms!: Remember to fill out the Additional Information and Equal Opportunities forms. These are essential parts of your application, so don’t skip them! Apply through our website to ensure everything is submitted correctly.
How to prepare for a job interview at Capital Theatres
✨Know Your Venues
Familiarise yourself with the three venues: Festival Theatre, King’s Theatre, and Studio Theatre. Understand their unique characteristics and the types of performances they host. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Data Skills
As a Box Office Supervisor (Data Lead), you'll need to demonstrate your ability to handle data effectively. Prepare examples of how you've used data to drive sales or improve customer service in previous roles. Be ready to discuss specific tools or software you’ve used for reporting and analysis.
✨Customer Service Excellence
Highlight your experience in delivering outstanding customer service. Think of specific instances where you went above and beyond for a customer or resolved a challenging situation. This will illustrate your capability to lead by example and set high standards for the team.
✨Prepare Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the Box Office operations, team dynamics, or future projects at Capital Theatres. This shows your enthusiasm for the role and helps you assess if it’s the right fit for you.
