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- Tasks: Manage branch operations and lead a team to deliver exceptional customer service.
- Company: Join Loomis UK, a leader in the security sector with a supportive culture.
- Benefits: Enjoy 33 days annual leave, life assurance, and a competitive pension scheme.
- Why this job: Be part of a dynamic team and make a real impact in your local community.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Great opportunities for career progression and personal development await you.
The predicted salary is between 32000 - 35000 £ per year.
Join to apply for the Shift Manager role at Capital Stock Lending (Loomis UK). The Newcastle Transport branch is seeking an experienced Shift Manager to join our team. Hours: 40 per week. Salary: £32,000‑£35,000, based on experience.
As the successful applicant, you will play a key role in ensuring the branch runs efficiently, will motivate and support your team, and will ensure our customers receive the best service delivery. This is a great opportunity for someone with a high level of integrity to develop within Loomis UK, a market leader in the security sector.
About the Role
As a Shift Manager, you will be joining a well‑trained, supportive and friendly team, providing a vital role in cash transportation to your local area.
Reporting to the Operations Manager, you will be responsible for the day‑to‑day management of Branch Operations, overseeing a team of Delivery Drivers & Vault Operatives, ensuring deliveries, collections & storage activities are made safely, cost‑effectively and in accordance with customer service agreements.
You will champion our Customer First approach through product knowledge and understanding of the range of Loomis solutions, appreciating customer requirements and quality standards.
The role requires working flexibly and, as key holder, you will be expected to be available for out‑of‑hours alarm response on a roster basis.
Responsibilities
- Manage day‑to‑day branch operations and oversee delivery drivers and vault operatives.
- Ensure safe, cost‑effective and compliant collection, delivery and storage activities.
- Champion a customer‑first approach and maintain product knowledge of Loomis solutions.
- Support and motivate the team to meet performance and service standards.
- Handle out‑of‑hours alarm response on roster.
Qualifications & Experience
- Previous experience as a Shift Manager or similar level with strong leadership skills.
- Confident communicator with high integrity and attention to detail.
- Exceptional customer and commercial focus, with ability to review performance and deliver customer satisfaction.
- Proven people‑management and team collaboration skills.
- Prior experience of direct customer management and liaison.
- Ability to pass criminal record, personal credit and ID checks; verifiable 10‑year employment/unemployment/educational history; an SIA licence would be beneficial but not essential.
Benefits
- 33 days annual leave per year (including bank holidays)
- Life Assurance & Employee Assistance Programme (EAP)
- Safe and supportive culture
- MyRewards discounts for everyday life (over 3000)
- Competitive pension scheme
- Cycle to Work scheme
- Progression opportunities
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, apply today with your CV including a full job history.
We look forward to receiving your application.
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Shift Manager employer: Capital Stock Lending
Contact Detail:
Capital Stock Lending Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Loomis UK on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams in the past, especially in high-pressure situations. This will demonstrate that you’re the right fit for the Shift Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: As a Shift Manager, strong leadership is crucial. Use your application to demonstrate your ability to motivate and support a team. Share specific examples of how you've successfully led teams in the past – we love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let us see your strengths without any fluff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and let us do the rest!
How to prepare for a job interview at Capital Stock Lending
✨Know the Company Inside Out
Before your interview, take some time to research Loomis UK and their operations. Understand their customer-first approach and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team to meet performance standards and delivered exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about situations where you had to handle out-of-hours responses or ensure compliance with safety standards. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the challenges the branch is currently facing, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
