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- Tasks: Enhance customer experience and streamline onboarding processes in a dynamic environment.
- Company: Join Loomis UK, a leader in the security sector with a strong national presence.
- Benefits: Enjoy 33 days holiday, life assurance, discounts, and career progression opportunities.
- Why this job: Make a real impact on customer satisfaction while developing your career in a supportive culture.
- Qualifications: Experience in process improvement and a passion for data analysis are essential.
- Other info: Hybrid working model with comprehensive training and support.
The predicted salary is between 36000 - 54000 £ per year.
We are seeking a proactive, customer‑focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success.
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK – one of the market leaders in our industry.
Who are we? Loomis UK has a strong national presence and is part of the Loomis Group, a worldwide leader in the security sector. We provide secure, end‑to‑end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash‑in‑transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.
The role: As a Commercial Process Manager, you will focus on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross‑functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.
- Enhance customer experience by gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery.
- Monitor and measure customer satisfaction metrics to drive continual improvement.
- Analyse customer onboarding and services processes and devise and implement efficient processes to improve the customer journey.
Attention to detail will be key in preparing reports and presentations for management to communicate your findings and progress where process performance improvements have been identified and implemented.
About You: This position demands an individual with the drive, confidence and resilience to get things done, along with a collaborative mindset. Exceptional attention to detail, a passion for data analysis and a commitment to delivering and enhancing customer experience are also required. Previous experience of making objective decisions and developing original ideas, and proven use of process mapping and project management tools combined with the ability to adapt to changing customer needs and business environments, are essential to excel in this role. Familiarity with Lean Six Sigma methodologies or other process improvement frameworks is desirable and will set you apart.
The values of our organisation – People, Service, Integrity – are fundamental to shaping our culture and the way we manage our business.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks.
- You must have verifiable 5‑year employment/unemployment/educational history.
In Return We Offer The Following:
- 33 days holiday per year (including bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards over 3000 discounts for everyday life
- Pension scheme
- Cycle to Work scheme
- Progression opportunities
You will receive the very best in procedural security training and support. If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history. We look forward to receiving your application.
Commercial Process Manager in Dunstable employer: Capital Stock Lending
Contact Detail:
Capital Stock Lending Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Process Manager in Dunstable
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Loomis UK's mission and how your skills as a Commercial Process Manager can enhance their customer experience. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with process optimisation and customer service improvements clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Loomis UK and contributing to their success.
We think you need these skills to ace Commercial Process Manager in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Process Manager. Highlight your experience in customer service, process optimisation, and any relevant methodologies like Lean Six Sigma. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use metrics and examples to demonstrate how you've improved processes or enhanced customer experiences in previous roles. This will help us see your impact clearly.
Be Authentic: Let your personality shine through in your application. We value integrity and a collaborative mindset, so share your passion for customer service and how you align with our values. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capital Stock Lending
✨Know Your Customer Journey
Before the interview, take some time to understand the customer journey in detail. Familiarise yourself with common pain points and think about how you would enhance the customer experience. This will show your proactive approach and customer-focused mindset.
✨Showcase Your Process Improvement Skills
Be ready to discuss specific examples of how you've used process mapping or Lean Six Sigma methodologies in previous roles. Prepare to explain how these experiences have led to measurable improvements in customer satisfaction or operational efficiency.
✨Prepare for Data-Driven Questions
Since this role involves analysing customer satisfaction metrics, brush up on your data analysis skills. Be prepared to discuss how you would monitor and measure these metrics, and think of examples where you've successfully used data to drive improvements.
✨Emphasise Collaboration and Integrity
Loomis UK values collaboration and integrity highly. Think of instances where you've worked effectively in cross-functional teams and maintained high ethical standards. Sharing these stories will resonate well with the interviewers and align with their company culture.