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- Tasks: Manage ATM cash demands and produce accurate forecasts in a dynamic team environment.
- Company: Join Loomis UK, a leading player in the security sector with a strong national presence.
- Benefits: Enjoy 33 days holiday, life assurance, discounts, and a supportive culture with progression opportunities.
- Why this job: Be part of a proactive team focused on exceptional customer service and personal growth.
- Qualifications: Experience in administrative support with strong analytical and communication skills required.
- Other info: Hybrid work model with initial training on-site in Dunstable.
The predicted salary is between 21000 - 29000 £ per year.
We are seeking a customer-focused Banking Support Coordinator to join our team.
Pay: £26,401
Hours: 40 hours per week (shift: 5 days Wednesday to Sunday preferred, weekends guaranteed)
Location: Hybrid (Dunstable) – first month training on-site in Dunstable
Interview Process: Interviews will take place w/c 16th February 2026
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK – one of the market leaders in our industry.
Who are we?
Loomis UK has a strong national presence and is part of the Loomis Group, a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.
The role
As a Banking Support Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our banking services. You will be responsible for providing exceptional customer support, addressing enquiries, and collaborating with various departments to enhance the overall customer experience.
Key responsibilities include responding promptly and professionally to customer enquiries via phone, email and chat, assisting with account‑related issues and queries and supporting the onboarding of new ATM sites and updates to existing customers. In this role you will maintain internal systems, records and documentation, along with assisting with invoicing and general administrative tasks.
About You
This position demands a proactive approach, strong analytical skills, and a commitment to delivering exceptional service to customers. You must have experience working in an administrative support role and the ability to manage workloads with accuracy and attention to detail. Strong communication skills (both written and verbal) are essential. A positive attitude towards learning and development, along with the ability to adapt to changing customer needs and business environments, will set you apart. The values of our organisation – People, Service, Integrity – are fundamental to shaping our culture and the way we manage our business.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks
- You must have verifiable 5-year employment/unemployment/educational history
In Return We Offer The Following
- 33 days holiday per year (including bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards over 3000 discounts for everyday life
- Pension scheme
- Cycle to Work scheme
- Full continuous training programme
- Long service awards
- Progression opportunities
If you are passionate about providing excellent customer support in the banking sector and thrive in a dynamic environment, then apply today with your CV including a full job history. Join us in shaping the future of banking services!
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Banking Support Coordinator employer: Capital Stock Lending
Contact Detail:
Capital Stock Lending Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Support Coordinator
✨Tip Number 1
Familiarise yourself with the cash management and ATM operations industry. Understanding the key terms and processes will help you speak confidently about the role during interviews.
✨Tip Number 2
Highlight your analytical skills by preparing examples of how you've used data to solve problems in previous roles. This will demonstrate your ability to manage cash demands effectively.
✨Tip Number 3
Showcase your customer service experience by preparing specific instances where you've resolved customer queries or complaints. This aligns perfectly with the role's focus on exceptional service.
✨Tip Number 4
Research Loomis UK and their values, particularly around integrity and service. Being able to articulate how your personal values align with theirs can make a strong impression during the interview.
We think you need these skills to ace Banking Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support roles. Emphasise your analytical skills and any previous customer service experience, as these are crucial for the Banking Support Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and commitment to exceptional service. Mention specific examples of how you've successfully managed workloads and resolved customer queries in the past.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure you provide examples in your application that demonstrate your ability to engage effectively with clients and internal teams, both in writing and verbally.
Showcase Adaptability: In your application, mention instances where you've adapted to changing customer needs or business environments. This will show that you possess the positive attitude towards learning and development that Loomis UK values.
How to prepare for a job interview at Capital Stock Lending
✨Showcase Your Customer Service Skills
As a Banking Support Coordinator, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, highlighting your proactive approach and strong communication skills.
✨Demonstrate Analytical Abilities
This role requires strong analytical skills to manage ATM cash demands effectively. Be ready to discuss how you've used data to make informed decisions in previous roles, and consider bringing examples of reports or analyses you've produced.
✨Emphasise Attention to Detail
Accuracy is key in this position. During the interview, mention specific instances where your attention to detail made a significant impact on your work. This could include managing records or producing reports that required meticulous accuracy.
✨Align with Company Values
Familiarise yourself with Loomis UK's core values: People, Service, Integrity. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Cash Forecasting Coordinator.
