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- Tasks: Support daily warehouse operations and manage customer accounts with a focus on service.
- Company: Join a dynamic team in a fast-paced warehouse environment.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Other info: Work Monday to Friday, 08:00 - 16:30, in a collaborative setting.
- Why this job: Be the backbone of our operations while enhancing customer experiences.
- Qualifications: Experience in administration or customer service, strong organisational skills required.
Purpose of the Role
The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support. This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.
Key Responsibilities
- Process and prepare daily order documentation for picking, dispatch, and delivery
- Manage incoming and outgoing emails and communications to ensure timely and accurate responses
- Maintain accurate and organised records, including filing and retrieval of order-related documentation
- Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams
- Support the Warehouse Manager by taking ownership of day-to-day administrative tasks
- Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms
- Assist with stock movement reports and general warehouse reporting
- Provide administrative cover and support during absences, peak periods, and busy operational times
- Help ensure warehouse paperwork and processes are completed accurately and on time
Key Skills and Experience
- Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role
- Strong organisational skills and excellent attention to detail
- Confident communicator with a professional and personable telephone manner
- Ability to manage both internal administrative tasks and external customer relationships
- Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
- Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly
- Able to work under pressure in a fast-paced environment
- Proactive, reliable, and able to prioritise workload effectively
- Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions
Hours of work are 08.00 - 16.30 Monday to Friday
Warehouse Administrator in Wigan employer: Capital Recruitment Group
Contact Detail:
Capital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Administrator in Wigan
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their warehouse processes and customer service standards. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warehouse Administrator in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in warehouse administration or customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Warehouse Administrator role. Mention your experience with order processing and customer communication, and show us your enthusiasm for the position.
Show Off Your Tech Skills: Since the role involves using systems like Pegasus and Excel, make sure to mention any relevant experience you have with these tools. If you're a whiz at Microsoft Office, let us know – we love a candidate who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Capital Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Warehouse Administrator. Familiarise yourself with order processing, customer communication, and the systems mentioned like Pegasus and Excel. This will show that you're genuinely interested and prepared.
✨Show Off Your Organisational Skills
During the interview, highlight your organisational skills and attention to detail. You might want to share specific examples from your past experience where you successfully managed multiple tasks or improved processes. This will demonstrate that you can handle the fast-paced environment.
✨Communicate Clearly
Since this role involves a lot of communication, practice articulating your thoughts clearly. Use examples to showcase your professional and personable telephone manner. Remember, they want to see how you interact with others, so be confident and friendly!
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s warehouse processes or team dynamics. This not only shows your interest but also gives you insight into whether the company culture aligns with your values. Plus, it keeps the conversation flowing!