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- Tasks: Provide essential support in sales and logistics while ensuring excellent customer service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy 25 days holiday, pension scheme, and comprehensive employee benefits after one year.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Detail-oriented with strong people skills and ability to thrive under pressure.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Clients team as a Customer Service Administrator! Are you a detail-oriented individual with excellent people skills? Do you thrive in a fast-paced environment and enjoy working as part of a team? If so, we have the perfect opportunity for you!
About the Role:
Reporting to the Operations Manager, you will provide essential administrative support to the sales and logistics department. Your responsibilities will include processing sales orders, managing transport logistics, handling customer enquiries, and resolving complaints. You will play a key role in ensuring our customers receive timely and effective service.
Key Responsibilities:
- Sales Orders Processing: Receive and check sales orders, input them into their SAP ERP system, and communicate with customers about any issues or changes.
- Transport Management: Allocate sales orders, book transport, and coordinate with the warehouse for picking and loading.
- Customer Enquiries: Respond to customer enquiries via phone and email, resolve queries, or direct them to the appropriate department.
- Follow-up Tasks: Produce weekly stock reports for key customers and keep them informed about their order status.
- Complaints Handling: Address customer complaints over the phone or by email and input claims into our internal system.
Working Hours:
- 40 hours per week
- Monday to Friday, 9am – 5:30pm (including a 30-minute lunch break)
What they offer once permanent:
- 25 days of holiday entitlement
- Pension Scheme
- Employee Benefits package after one year:
- Medical Insurance
- Life Insurance
- Wellbeing program
Requirements:
- Computer literate
- Proficiency in data entry with a keen eye for detail
- Strong people skills
- Team player
- Ability to work under pressure and meet deadlines
Customer Service Administrator in Birkenhead employer: Capital Recruitment Group
Contact Detail:
Capital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your people skills and attention to detail.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience with sales orders, customer enquiries, and any relevant administrative skills. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your people skills and detail-oriented nature. Let us know why you're excited about joining our team and how you can contribute to providing excellent customer service.
Showcase Your Tech Skills: Since you'll be working with SAP ERP and handling data entry, make sure to mention your computer literacy and any experience with similar systems. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Capital Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with sales order processing, transport management, and how to handle customer enquiries and complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role requires excellent people skills, prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved complaints or handled difficult situations. Being able to demonstrate your ability to communicate effectively will set you apart from other candidates.
✨Demonstrate Your Attention to Detail
As a Customer Service Administrator, attention to detail is crucial. During the interview, highlight your experience with data entry and any systems you've used, like SAP ERP. You could even mention specific instances where your keen eye for detail made a difference in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.