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- Tasks: Manage service reception, customer queries, and vehicle bookings in a fast-paced environment.
- Company: Join a reputable motor trade company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive team atmosphere.
- Why this job: Be the friendly face of our service team and make a difference for our customers.
- Qualifications: Previous experience as a Service Advisor in a dealership is essential.
- Other info: Opportunity to grow your skills in a dynamic and engaging workplace.
The predicted salary is between 25000 - 30000 £ per year.
An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis. Applicants must have previous experience working in the motor trade.
Duties for the Service Advisor:
- Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities
- Meeting and greeting customers on Service Reception
- Responding to customer’s technical queries in a manner that is easily understood
- Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out
- Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards
- Assisting with local customer vehicle collection & deliveries where required
- Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing
- Maintain effective liaison with sales and workshop teams
To be successful as a Service Advisor you will need:
- Have previous experience in a Service Advisor role in a franchise dealership environment
- Have good mechanical awareness and understanding of cars and parts
- Be enthusiastic, friendly, and helpful
- Listen effectively and communicate confidently and clearly
- Approach every situation with a desire to understand and deliver
- Be flexible and enjoy working quickly and accurately in a fast-paced team environment
- Be honest with high levels of integrity
COG LTD are acting as an Employment Agency.
Service Advisor Motor Trade in Tadcaster employer: Capital Outsourcing Group Ltd
Contact Detail:
Capital Outsourcing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade in Tadcaster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your mechanical knowledge and be ready to discuss how you've handled customer queries in the past. We want to see that you can communicate clearly and confidently, so practice makes perfect!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to meet potential employers, let your passion for the motor trade shine through. A friendly and helpful attitude goes a long way in making a great first impression.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace Service Advisor Motor Trade in Tadcaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in the motor trade, especially any roles as a Service Advisor. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Advisor role. Be enthusiastic and friendly in your tone, just like we are at StudySmarter, and make sure to mention your mechanical awareness and customer service skills.
Show Off Your Communication Skills: Since you'll be dealing with customers and liaising with teams, it's crucial to demonstrate your communication skills in your application. Use clear and confident language, and maybe even share an example of how you've effectively handled customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capital Outsourcing Group Ltd
✨Know Your Stuff
Brush up on your mechanical knowledge and understanding of cars and parts. Be ready to discuss specific vehicles and common issues that customers might face. This will show that you’re not just a people person, but also someone who knows the ins and outs of the motor trade.
✨Customer Service is Key
Prepare examples of how you've successfully handled customer queries in the past. Think about times when you’ve gone above and beyond to help a customer or resolved a tricky situation. This will demonstrate your enthusiasm and ability to communicate effectively.
✨Show Your Team Spirit
Since the role involves liaising with sales and workshop teams, be ready to talk about your experience working in a team environment. Share instances where you collaborated with others to achieve a common goal, highlighting your flexibility and ability to work quickly under pressure.
✨Be Honest and Authentic
Integrity is crucial in this role. Be open about your experiences and don’t be afraid to admit if you don’t know something. Employers appreciate honesty and a willingness to learn, so express your desire to grow within the company.