At a Glance
- Tasks: Engage with customers to ensure smooth solar panel installations and provide top-notch service.
- Company: Join a dynamic team in the renewable energy sector at our St Helens head office.
- Benefits: Earn £12.71 per hour, enjoy weekdays only, and potential for permanent role.
- Other info: Full training provided in a supportive team environment.
- Why this job: Make a difference in renewable energy while honing your customer service skills.
- Qualifications: Experience in customer service or administration, with a friendly and professional phone manner.
The predicted salary is between 12.71 - 12.71 £ per hour.
St Helens (WA9) – Head Office Based
£12.71 per hour
Monday to Friday | 40 Hours per Week
Temporary to Permanent (12 Weeks)
We are currently recruiting for a Customer Liaison Administrator to join a busy head office team based in St Helens (WA9).
This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers and ensuring they receive an excellent experience.
The Role
As a Customer Liaison Administrator, you will be responsible for contacting customers ahead of their scheduled solar panel installation.
Your role will be to ensure customers are fully prepared for their appointment and that engineers have all the information they need before attending.
Key Responsibilities
- Making outbound courtesy calls to customers prior to their installation appointment.
- Explaining the work that will be carried out by the installation engineers.
- Confirming the customer will be available for the scheduled appointment.
- Identifying and recording any access issues or special requirements.
- Gathering any important information the engineer should be aware of before attending.
- Updating internal systems with accurate customer information and notes.
- Providing excellent customer service and answering any general queries.
- Liaising with internal teams where required to ensure a smooth installation process.
What We're Looking For
- Previous experience in the Renewable energy sector
- Previous administration and/or customer service experience.
- Confident and professional telephone manner.
- Excellent communication skills.
- Strong attention to detail.
- Good computer skills and the ability to update internal systems accurately.
- Organised, reliable and able to manage a busy workload.
- A positive and friendly approach to customer interactions.
- What's on Offer
- Monday to Friday working hours – no weekends.
- 40 hours per week.
- Head office-based role in St Helens (WA9).
- Temporary to permanent opportunity after 12 weeks for the right candidate.
- Supportive team environment with full training provided.
If you're an organised individual with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Apply today
Only candidates based in UK and eligible to work in UK are allowed
Customer Liaison Admin - Renewable Energy in St Helens employer: Capital Outsourcing Group Ltd
At COG Ltd, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and dedication. Our employees benefit from competitive pay rates, including overtime opportunities, and the potential for permanent roles after initial contracts. Located conveniently for those within a 30-minute drive of YO62 6EZ, we provide a dynamic environment where warehouse operatives can grow their skills and contribute to our success.
Contact Details:
Capital Outsourcing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Admin - Renewable Energy in St Helens
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capital Outsourcing Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capital Outsourcing Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Admin - Renewable Energy in St Helens
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capital Outsourcing Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Capital Outsourcing Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capital Outsourcing Group Ltd!
How to prepare for a job interview at Capital Outsourcing Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
