At a Glance
- Tasks: Contact customers before solar panel installations and ensure a smooth process.
- Company: Join a dynamic team in the renewable energy sector.
- Benefits: Earn £12.71 per hour, Monday to Friday, with potential for permanent role.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a difference in customer experiences while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
St Helens (WA9) – Head Office Based £12.71 per hour Monday to Friday | 40 Hours per Week Temporary to Permanent (12 Weeks)
We are currently recruiting for a Customer Liaison Administrator to join a busy head office team based in St Helens (WA9).
This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers and ensuring they receive an excellent experience.
The Role
As a Customer Liaison Administrator, you will be responsible for contacting customers ahead of their scheduled solar panel installation.
Your role will be to ensure customers are fully prepared for their appointment and that engineers have all the information they need before attending.
Key Responsibilities
- Making outbound courtesy calls to customers prior to their installation appointment.
- Explaining the work that will be carried out by the installation engineers.
- Confirming the customer will be available for the scheduled appointment.
- Identifying and recording any access issues or special requirements.
- Gathering any important information the engineer should be aware of before attending.
- Updating internal systems with accurate customer information and notes.
- Providing excellent customer service and answering any general queries.
- Liaising with internal teams where required to ensure a smooth installation process.
What We're Looking For
- Previous experience in the Renewable energy sector
- Previous administration and/or customer service experience.
- Confident and professional telephone manner.
- Excellent communication skills.
- Strong attention to detail.
- Good computer skills and the ability to update internal systems accurately.
- Organised, reliable and able to manage a busy workload.
- A positive and friendly approach to customer interactions.
- What's on Offer
- Monday to Friday working hours – no weekends.
- 40 hours per week.
- Head office-based role in St Helens (WA9).
- Temporary to permanent opportunity after 12 weeks for the right candidate.
- Supportive team environment with full training provided.
If you're an organised individual with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Apply today
Customer Liaison Admin - Renewable Energy in St Helens employer: Capital Outsourcing Group Ltd
Capital Outsourcing Group Ltd is an excellent employer for FTTP Fibre Engineers, offering a supportive work environment where team collaboration and reliability are paramount. With competitive earnings potential, opportunities for refresher training, and the provision of tools and a company van, employees can thrive in their roles while enjoying long-term project stability across the UK.
Contact Details:
Capital Outsourcing Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Admin - Renewable Energy in St Helens
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Capital Outsourcing Group Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Capital Outsourcing Group Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Admin - Renewable Energy in St Helens
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Capital Outsourcing Group Ltd.
How to prepare for a job interview at Capital Outsourcing Group Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Capital Outsourcing Group Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Capital Outsourcing Group Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
