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- Tasks: Assist customers with vehicle services, manage bookings, and handle invoicing.
- Company: Join a dynamic team at a leading franchise dealership.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Be the friendly face that helps customers keep their vehicles in top shape.
- Qualifications: Experience as a Service Advisor and a good understanding of cars.
The predicted salary is between 25000 - 30000 £ per year.
An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis. Previous experience in the motor trade is essential for this position.
Duties for the Service Advisor:
- Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities.
- Meeting and greeting customers on Service Reception.
- Responding to customers' technical queries in a manner that is easily understood.
- Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out.
- Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards.
- Assisting with local customer vehicle collection & deliveries where required.
- Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing.
To be successful as a Service Advisor you will need:
- Have previous experience in a Service Advisor role in a franchise dealership environment.
- Have good mechanical awareness and understanding of cars and parts.
- Be enthusiastic, friendly, and helpful.
- Listen effectively and communicate confidently and clearly.
- Approach every situation with a desire to understand and deliver.
- Be flexible and enjoy working quickly and accurately in a fast-paced team environment.
- Be honest with high levels of integrity.
COG LTD are acting as an Employment Agency.
Service Advisor in York employer: Capital Outsourcing Group Limited
Contact Detail:
Capital Outsourcing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in York
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions you might face, especially around customer service scenarios. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have experience with vehicle health checks or invoicing, be sure to highlight these during your conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team as a Service Advisor.
We think you need these skills to ace Service Advisor in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in the motor trade. We want to see how your skills as a Service Advisor shine through, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re passionate about the role and how your experience aligns with our needs. Keep it friendly and professional – we love a good story!
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Let’s get started!
How to prepare for a job interview at Capital Outsourcing Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Since previous experience in the motor trade is essential, be ready to discuss specific vehicles and common issues. This will show that you’re not just a people person but also have the technical know-how.
✨Practice Your Customer Interaction
As a Service Advisor, you'll be meeting and greeting customers regularly. Practise how you would respond to common customer queries and how to explain technical issues in simple terms. Role-playing with a friend can help you feel more confident.
✨Show Your Enthusiasm
Employers love candidates who are enthusiastic and friendly. During the interview, let your passion for the role shine through. Share examples of how you've gone above and beyond for customers in the past to demonstrate your helpful nature.
✨Be Ready for Teamwork Questions
Since you'll need to liaise with sales and workshop teams, prepare for questions about teamwork. Think of examples where you’ve successfully collaborated with others, especially in a fast-paced environment. This will highlight your flexibility and ability to work under pressure.