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- Tasks: Lead and evolve the dispatch operation, ensuring timely and accurate order fulfilment.
- Company: Join a fast-growing e-commerce business with a new warehouse and exciting growth plans.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional development.
- Why this job: Shape the future of order fulfilment while working in a supportive and innovative culture.
- Qualifications: Proven leadership experience in dispatch or fulfilment operations is essential.
- Other info: Be part of a key transition as we move to a new warehouse and optimise our processes.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager.
The Fulfilment & Dispatch Process Manager will lead and evolve our dispatch operation. You will be responsible for team performance, process improvement, cost control, and systems optimisation all while supporting the business through a key period of growth and transition.
This is a great opportunity for someone who is ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day.
Key Responsibilities- Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec.
- Partner with the existing team leader, who manages the day-to-day on-the-ground activities. You will provide strategic direction, support, and accountability.
- Manage rotas, staffing levels, labour costs, and performance across a 12-person team.
- Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability.
- Design and implement a sustainable weekend dispatch model. You may need to be involved during rollout, with occasional oversight thereafter to ensure continued success.
- Help plan and execute our move to a new warehouse in the coming months. This includes contributing to layout, systems, and process design.
- Monitor usage and reorder as needed, liaising with suppliers to manage stock levels and costs.
- Identify opportunities and implement new ways of working that improve efficiency, reduce errors, and support growth.
- Learn and adapt our warehouse management software (Linnworks), optimising workflows to suit our evolving needs.
To be successful as the Fulfilment & Dispatch Process Manager we are looking for:
- A proven leader, ideally with experience in busy dispatch or fulfilment operations.
- Comfortable working with and through a team leader, clear communicator, good with people, and strong on accountability.
- Confident managing people, processes, performance, and costs.
- Logical, organised, and calm under pressure particularly during peak periods or times of change.
- Skilled in using systems, data, and Excel to monitor and improve performance.
- Proactive, forward-thinking, and solutions-focused; you don’t wait to be told what’s not working.
- Willing to roll up your sleeves when needed, especially during periods of transition (e.g. warehouse move, weekend launch).
- Comfortable working closely with company directors and contributing to high-level planning.
Contact Detail:
Capital Outsourcing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Manager in Malton, North Yorkshire
✨Tip Number 1
Familiarise yourself with the e-commerce landscape, especially in fulfilment and dispatch operations. Understanding industry trends and challenges will help you speak confidently about how you can contribute to our growth.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. We value clear communication and accountability, so be ready to discuss your approach to team performance and development.
✨Tip Number 3
Research our warehouse management software, Linnworks, and be prepared to discuss how you would optimise workflows using data and systems. Demonstrating your proactive approach to process improvement will set you apart.
✨Tip Number 4
Think about innovative ways to improve efficiency in dispatch operations. Be ready to share your ideas on sustainable models and how you would implement them, especially during our upcoming warehouse move.
We think you need these skills to ace Dispatch Manager in Malton, North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatch or fulfilment operations. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly your experience in managing performance and implementing process improvements.
Showcase Relevant Skills: Highlight your proficiency with warehouse management software and data analysis tools like Excel. Mention any experience you have with KPIs and performance tracking, as these are crucial for the role.
Prepare for Potential Questions: Think about how you would handle challenges related to team management, cost control, and process optimisation. Be ready to discuss specific examples from your past experiences that demonstrate your problem-solving abilities.
How to prepare for a job interview at Capital Outsourcing Group Limited
✨Showcase Your Leadership Skills
As a Dispatch Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in busy environments, focusing on your approach to accountability and performance management.
✨Understand the Fulfilment Process
Familiarise yourself with the fulfilment and dispatch processes, especially in e-commerce. Be ready to discuss how you would improve efficiency and reduce errors, as this will show your proactive mindset and solutions-focused approach.
✨Be Data-Driven
Since the role involves tracking KPIs and using data to drive performance, brush up on your analytical skills. Be prepared to discuss how you've used data in past roles to make informed decisions and improve operations.
✨Prepare for Change Management
With a new warehouse move on the horizon, it's crucial to show that you're comfortable with change. Share experiences where you've successfully navigated transitions, highlighting your organisational skills and calmness under pressure.
