Dispatch Manager

A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager. If you aredriven by hard work, continuous improvement, and a strong sense of ownership and would loveto take charge of thefulfilment and dispatch function read on……

The Fulfilment & Dispatch Process Manager willlead and evolve our dispatch operation. Youll be responsible for team performance, process improvement, cost control, and systems optimisationall while supporting the business through a key period of growth and transition.

This is a great opportunity for someone whos ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day.

Key Responsibilities

• Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec.
• Partner with the existing team leader, who manages the day-to-day on-the-ground activities. Youll provide strategic direction, support, and accountability.
• Manage rotas, staffing levels, labour costs, and performance across a 12-person team.
• Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability.
• Design and implement a sustainable weekend dispatch model. You may need to be involved during rollout, with occasional oversight thereafter to ensure continued success.
• Help plan and execute our move to a new warehouse in the coming months. This includes contributing to layout, systems, and process design.
• Monitor usage and reorder as needed, liaising with suppliers to manage stock levels and costs.
• Identify opportunities and implement new ways of working that improve efficiency, reduce errors, and support growth.
• Learn and adapt our warehouse management software (Linnworks), optimising workflows to suit our evolving needs.

To be successful as the Fulfilment & Dispatch Process Manager we're looking for:-

• A proven leader, ideally with experience in busy dispatch or fulfilment operations.
• Comfortable working with and through a team leaderclear communicator, good with people, and strong on accountability.
• Confident managing people, processes, performance, and costs.
• Logical, organised, and calm under pressureparticularly during peak periods or times of change.
• Skilled in using systems, data, and Excel to monitor and improve performance.
• Proactive, forward-thinking, and solutions-focusedyou dont wait to be told whats not working.
• Willing to roll up your sleeves when needed, especially during periods of transition (e.g. warehouse move, weekend launch).
• Comfortable working closely with company directors and contributing to high-level planning.

COG Ltd are acting as an Employment Agency.

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