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- Tasks: Lead and evolve the dispatch operation, ensuring timely and accurate order fulfilment.
- Company: Join a fast-growing e-commerce business shipping thousands of orders daily.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Shape the future of fulfilment while working in a supportive and innovative culture.
- Qualifications: Proven leadership experience in busy dispatch or fulfilment operations is essential.
- Other info: Be part of an exciting transition to a new warehouse and help design efficient processes.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager.
If you are driven by hard work, continuous improvement, and a strong sense of ownership and would love to take charge of the fulfilment and dispatch function, read on. The Fulfilment & Dispatch Process Manager will lead and evolve our dispatch operation. You'll be responsible for team performance, process improvement, cost control, and systems optimisation all while supporting the business through a key period of growth and transition. This is a great opportunity for someone who's ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day.
Key Responsibilities:- Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec.
- Partner with the existing team leader, who manages the day-to-day on-the-ground activities. You'll provide strategic direction, support, and accountability.
- Manage rotas, staffing levels, labour costs, and performance across a 12-person team.
- Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability.
- Design and implement a sustainable weekend dispatch model. You may need to be involved during rollout, with occasional oversight thereafter to ensure continued success.
- Help plan and execute our move to a new warehouse in the coming months. This includes contributing to layout, systems, and process design.
- Monitor usage and reorder as needed, liaising with suppliers to manage stock levels and costs.
- Identify opportunities and implement new ways of working that improve efficiency, reduce errors, and support growth.
- Learn and adapt our warehouse management software (Linnworks), optimising workflows to suit our evolving needs.
- A proven leader, ideally with experience in busy dispatch or fulfilment operations.
- Comfortable working with and through a team leader - clear communicator, good with people, and strong on accountability.
- Confident managing people, processes, performance, and costs.
- Logical, organised, and calm under pressure particularly during peak periods or times of change.
- Skilled in using systems, data, and Excel to monitor and improve performance.
- Proactive, forward-thinking, and solutions-focused - you don't wait to be told what's not working.
- Willing to roll up your sleeves when needed, especially during periods of transition (e.g. warehouse move, weekend launch).
- Comfortable working closely with company directors and contributing to high-level planning.
Dispatch Manager employer: Capital Outsourcing Group Limited
Contact Detail:
Capital Outsourcing Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Manager
✨Tip Number 1
Familiarise yourself with the e-commerce and fulfilment industry. Understanding the specific challenges and trends in dispatch operations will help you speak confidently about how you can contribute to our growth.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, improved processes, or handled high-pressure situations.
✨Tip Number 3
Showcase your analytical skills by discussing how you've used data to drive performance improvements. Be ready to explain how you track KPIs and implement changes based on your findings.
✨Tip Number 4
Demonstrate your adaptability and problem-solving skills. Share instances where you've successfully navigated transitions or implemented new systems, especially in a fast-paced environment like ours.
We think you need these skills to ace Dispatch Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Dispatch Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in dispatch or fulfilment operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and process improvement skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your ability to manage teams, improve processes, and handle high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Capital Outsourcing Group Limited
✨Showcase Your Leadership Skills
As a Dispatch Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to accountability and performance management.
✨Understand the Fulfilment Process
Familiarise yourself with the fulfilment and dispatch processes, especially in an e-commerce context. Be ready to discuss how you would improve efficiency and reduce errors in these operations.
✨Be Data-Driven
Since the role involves tracking KPIs and using data to drive performance, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to make informed decisions.
✨Prepare for Change Management
With a new warehouse move on the horizon, it's crucial to show that you're comfortable with change. Share experiences where you've successfully navigated transitions or implemented new systems, highlighting your proactive approach.
