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- Tasks: Join us as a Service Advisor, managing customer interactions and vehicle bookings.
- Company: COG LTD is a dynamic employment agency focused on the motor trade.
- Benefits: Enjoy a Monday to Friday schedule with Saturday mornings on a rota basis.
- Why this job: Be part of a fast-paced team where your communication skills shine and customer satisfaction matters.
- Qualifications: Previous experience in a franchise dealership and a good understanding of cars are essential.
- Other info: Flexibility and integrity are key to thriving in this role.
The predicted salary is between 24000 - 36000 £ per year.
An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis.
Duties for the Service Advisor:
- Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities
- Meeting and greeting customers on Service Reception
- Responding to customer's technical queries in a manner that is easily understood
- Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out
- Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards
- Assisting with local customer vehicle collection & deliveries where required
- Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing
- Maintain effective liaison with sales and workshop teams
To be successful as a Service Advisor you will need:
- Have previous experience in a Service Advisor role in a franchise dealership environment
- Have good mechanical awareness and understanding of cars and parts
- Be enthusiastic, friendly, and helpful
- Listen effectively and communicate confidently and clearly
- Approach every situation with a desire to understand and deliver
- Be flexible and enjoy working quickly and accurately in a fast-paced team environment
- Be honest with high levels of integrity
COG LTD are acting as an Employment Agency.
Service Advisor Motor Trade Job employer: Capital Outsourcing Group Food Ltd
Contact Detail:
Capital Outsourcing Group Food Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership you're applying to. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during any interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a simple way. You might want to role-play common customer scenarios with a friend to build your confidence in handling queries effectively.
✨Tip Number 3
Network with current or former Service Advisors in the motor trade. They can provide valuable insights into the role and may even refer you to job openings, increasing your chances of landing an interview.
✨Tip Number 4
Showcase your enthusiasm for the automotive industry by staying updated on the latest trends and technologies. Mentioning this knowledge during your interactions can set you apart from other candidates.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor, especially in a franchise dealership. Emphasise your mechanical awareness and any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific experiences where you successfully handled customer queries or managed service reception activities, demonstrating your ability to meet the company's needs.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to work in a fast-paced environment, and your integrity. Use examples from your past roles to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Capital Outsourcing Group Food Ltd
✨Show Your Experience
Make sure to highlight your previous experience as a Service Advisor, especially in a franchise dealership. Be ready to discuss specific situations where you successfully managed customer queries or vehicle bookings.
✨Demonstrate Mechanical Knowledge
Brush up on your mechanical awareness and understanding of cars and parts. Be prepared to answer technical questions and explain how you would handle common issues that customers might face.
✨Exude Enthusiasm and Friendliness
Your attitude matters! Approach the interview with a friendly and enthusiastic demeanour. Show that you genuinely enjoy helping customers and are eager to be part of a fast-paced team.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex information in simple terms, as you will need to respond to customer queries clearly and confidently during the interview.
