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For Companies At a Glance
- Tasks: Support tech for associates, manage incidents, and oversee meeting room tech.
- Company: Join Capital One, a leader in financial services committed to transformation.
- Benefits: Enjoy hybrid work, generous holidays, private medical insurance, and wellness facilities.
- Why this job: Perfect for tech enthusiasts wanting to grow into leadership while making an impact.
- Qualifications: Strong knowledge of Windows, MacOS, and various management tools required.
- Other info: Diversity and inclusion are core values; we support various communities within our organisation.
The predicted salary is between 36000 - 60000 £ per year.
The Workforce Technology Support team provides end user support services to our associates across our offices in Nottingham and London. Supporting a range of technologies including endpoint (Windows and Mac), meeting room tech/auditorium, and digital signage. This is a hands-on technical role requiring a strong technical background. There will also be an opportunity to manage a team member, making it ideal for an experienced engineer looking to take their first steps into leadership.
Key Responsibilities:
- Ownership of the support experience for our London-based associates.
- Manage incidents in person at the IT bar and remotely.
- Handle requests, changes, and problems.
- Oversee events in the auditorium.
- Ensure meeting room tech and digital signage are functioning correctly.
- Implement service improvements.
What are we looking for?
- Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom), and digital signage platforms.
- Technical knowledge of management tools including Intune, Jamf, Airwatch.
- Technical knowledge of Google Workspace.
- Knowledge of ServiceNow, Jira, and Confluence.
- Effective communication skills with associates at all levels, both technical and non-technical.
- Stakeholder management abilities.
- Ability to work autonomously while being part of a wider team.
Where and how you'll work
This is a permanent position based in our London office with a hybrid working model, offering flexibility to work from both the office and home. You will be based in our London office three days a week: Tuesdays, Wednesdays, and Thursdays.
What's in it for you
- Contribute to the roadmap of an organization committed to transformation and be well rewarded.
- Access to our Capital One University training programs and external development opportunities for career progression.
- Immediate benefits including pension scheme, bonus, generous holiday entitlement, private medical insurance, and flexible benefits like season-ticket loans, cycle to work scheme, and parental leave.
- Enjoy our workspaces and facilities designed to support your well-being, including gyms, restaurants, mindfulness and music rooms in Nottingham, and rooftop running tracks and cafés in London.
What you should know about how we recruit
We are committed to building diverse and inclusive teams, valuing talent over background or appearance. Our recruitment process is fair and accessible, and we partner with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach to promote diversity. We have internal networks such as REACH, OutFront, Mind Your Mind, Women in Tech, EmpowHER, and Enabled, supporting various communities within our organization.
Workforce Technology Engineer | London, UK employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Technology Engineer | London, UK
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, MacOS, and AWS Workspaces. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively interacted with both technical and non-technical stakeholders in previous roles. This will demonstrate your ability to manage relationships and support users at all levels.
✨Tip Number 3
Research the company culture and values, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to this environment, as it aligns with their recruitment philosophy.
✨Tip Number 4
Prepare to discuss your leadership aspirations, especially if you have experience managing team members. Highlight any instances where you've taken initiative or led projects, as this role offers a chance to step into a leadership position.
We think you need these skills to ace Workforce Technology Engineer | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills relevant to the role, such as experience with Windows 11, MacOS, and digital signage platforms. Use specific examples to demonstrate your expertise in end-user compute technologies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your leadership aspirations and how your background aligns with the responsibilities of managing incidents and overseeing events.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to interact with both technical and non-technical associates. Highlight any previous experiences where you successfully managed stakeholder relationships.
Highlight Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to the technologies listed in the job description, such as Intune, Jamf, or Google Workspace. This shows your commitment to professional development.
How to prepare for a job interview at Capital One
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in End User Compute technologies, especially Windows 11, MacOS, and virtual desktops. Highlight any hands-on experience you have with tools like Intune, Jamf, and Google Workspace.
✨Demonstrate Leadership Potential
Since this role involves managing a team member, share examples of past experiences where you've taken the lead or mentored others. This will show your readiness for leadership responsibilities.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. You’ll need to communicate with both technical and non-technical associates, so demonstrating your ability to adapt your communication style is key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would handle incidents at the IT bar or ensure meeting room tech is functioning correctly, and be ready to discuss your thought process.
