Travel Specialist - Velocity Black (UK Remote)

Overview

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It\\\’s concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world\\\’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level. This role will be working within our travel team, which is one of the world\\\’s fastest-growing travel businesses. You will communicate with clients, suppliers, and fellow team members to provide best-in-class service to our members. You will select relevant accommodation and transportation options and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Responsibilities

• Assisting clients in booking travel ranging from commercial flights to hotels to vacation homes and car rentals
• Using Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
• Working with global suppliers to ensure our clients are receiving the best rates, perks, and service in the market
• Engaging with internal networks and partnerships to support diversity and inclusion initiatives (e.g., REACH, OutFront, Mind Your Mind, Women in Tech, EmpowHER)
• Delivering high-quality, stress-free travel arrangements and ensuring details are checked for a superior member experience
• Proven experience at a travel agency
• Experience using Global Distribution System (GDS) and other online travel booking systems
• A passion for travel
• Strong analytical skills and attention to detail
• Clear verbal and written communication skills
• Ability to work in high-pressure environment with tight deadlines
• High level of intuition to anticipate and exceed client needs
• Flexible working hours – available to work on evenings and weekends

Benefits & Rewards

• Bring us all this – and you\\\’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

Recruitment notes

What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it\\\’s about what you do, not just what you say. That\\\’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.