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For Companies At a Glance
- Tasks: Assist clients in booking travel and ensure a stress-free experience.
- Company: Join Velocity Black, a cutting-edge travel concierge service.
- Benefits: Enjoy flexible hours, competitive salary, and great perks like private medical insurance.
- Why this job: Be part of a fast-growing team and make unforgettable travel memories for clients.
- Qualifications: Experience in travel agencies and strong communication skills required.
- Other info: Remote work opportunity with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Travel Specialist – Velocity Black (UK Remote)
Join to apply for the Travel Specialist – Velocity Black (UK Remote) role at Capital One.
Capital One’s Velocity Black harnesses AI, human expertise, and the latest interfaces to offer concierge‑style travel experiences for high‑performance people. Our 24/7 chat, AI tools, and mobile payments enable us to help customers access top restaurants, secure guaranteed upgrades at world‑class resorts, and create unforgettable travel memories.
What You’ll Do
- Assist clients with bookings ranging from commercial flights to hotels, vacation homes, and car rentals.
- Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers.
- Collaborate with global suppliers to secure the best rates, perks, and services for our members.
What We’re Looking For
- Proven experience at a travel agency.
- Experience using GDS and other online travel booking systems.
- A passion for travel.
- Strong analytical skills and attention to detail.
- Clear verbal and written communication skills.
- Ability to work in a high‑pressure environment with tight deadlines.
- High level of intuition to anticipate and exceed client needs.
- Flexible working hours – available evenings and weekends.
Where and How You’ll Work
This is a permanent, remote position – UK residents only.
What’s in it for you
- Contribute to a transformative organisation with a clear roadmap and culture of excellence.
- Access to high‑performance career progression, Capital One University training programmes, and external development opportunities.
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement, private medical insurance, season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
- Opportunities to work in open‑plan spaces with recreational facilities in our Nottingham head‑office and London offices.
What You Should Know About How We Recruit
We pride ourselves on hiring the best people, regardless of background. Diversity and inclusion are central to our hiring philosophy, and we partner with organisations such as Women in Finance, Race At Work Charters, Stonewall and UpReach. Join any of our internal support groups: REACH, OutFront, Mind Your Mind, Women in Tech, or EmpowHER.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All personal data is kept confidential and used solely for the recruitment process.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse, or guarantee third‑party products, services, or information available on this site. Capital One Financial is made up of several entities; positions posted in the United Kingdom are for Capital One Europe.
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Travel Specialist - Velocity Black (UK Remote) employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist - Velocity Black (UK Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Velocity Black or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by researching common questions and practicing your answers. Think about how your experience aligns with their values of excellence and customer service. We want to see your passion shine through!
✨Tip Number 3
Show off your skills! If you have experience with Global Distribution Systems (GDS) or any travel booking tools, be ready to discuss specific examples. We love seeing candidates who can demonstrate their expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Velocity Black.
We think you need these skills to ace Travel Specialist - Velocity Black (UK Remote)
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or insights that highlight why you’re excited about the role and how it aligns with your passion for the hospitality industry.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and errors. Double-check your CV and cover letter to ensure everything is clear and concise, just like we would for our clients!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. Highlight your experience with GDS and online travel tools to show you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive and keen to join our team at Velocity Black!
How to prepare for a job interview at Capital One
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially regarding Global Distribution Systems (GDS) and online booking tools. Being able to discuss these confidently will show that you're not just passionate about travel but also well-versed in the technical aspects of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. This role is all about providing best-in-class service, so demonstrating your ability to anticipate and exceed client needs will set you apart.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific travel-related scenarios or challenges. Think through potential situations you might face as a Travel Specialist and prepare your responses. This will highlight your problem-solving skills and ability to work under pressure.
✨Emphasise Your Flexibility
Since the role requires working flexible hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you've successfully managed tight deadlines or worked unconventional hours to meet client needs.